Event Security Lead

T-Mobile Center is Kansas City’s home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, T-Mobile Center is a unique public/private partnership between ASM and the City of Kansas City, Mo.

Job Summary: 

The Event Security Lead is responsible for the safety & security of T-Mobile Center patrons, employees, and assets.  Responsible for the performance & conduct of all security officers assigned to the watch.              

Essential Duties:        

• Complete all assigned tasks within the guidelines and deadlines set by department managers.           
• Works with department managers to properly assist with part-time team members and other areas assigned during events.
• Assists managers with encouraging staff to perform at quality levels of the performance, conduct & effectiveness of the entire security team as a cohesive unit assigned to the site.     
• Assist with maintaining a professional appearance of the entire security team including those temporarily assigned to the site. Being available and approachable with questions/concerns about uniform policies.           
• Responsible for the quality and accuracy of the logs and incident reports generated at T-Mobile Center.     
• Responsible for the security and proper control of the lost & found items turned in to the Security Department at T-Mobile Center.    
• Interact with T-Mobile Center patrons, vendors & employees in a courteous and professional manner.      
• Ensure part-time team members have the equipment and tools necessary to perform jobs accurately and efficiently, via regular communication with the department manager.   
• Comply, implement, and adhere to all legal & ethical instructions given by Security Management.
• Effectively and calmly interact with angry or emotional employees and guests.      
• Apply principles of logical thinking to a wide range of intellectual and practical problems to successfully perform and direct varied & complex tasks.                      
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.             
• Comply with & adhere to all the department’s performance, conduct & attendance standards.                       
• Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest service level of care.                
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.                    
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness, and helping to develop and maintain a positive work environment.
• Other duties as assigned.                     

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level:    High School Diploma or its equivalency      

• Two (2) years prior security experience, preferably in sports/entertainment.
• Ability to accept responsibility for the performance & conduct of the event security team assigned to the site.
• Ability to exhibit leadership qualities, motivate staff & lead by example.
• Proven ability to maintain good business relations with all levels of staff.
• Ability to effectively make sound judgments, manage crises, and work under pressure without loss of composure.
• Ability to memorize, recollect and quickly retrieve relevant information.
• Ability to communicate, comprehend and follow directions effectively in English.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Ability to maintain patron, employee, and company confidentiality.
• Must be able to maintain a Security Commission License.
• Ability to efficiently maneuver around the venue frequently, walking and/or standing 8-12 hours per shift as well as the ability to kneel, climb, bend, or balance.
• Ability to move and lift materials and equipment up to 45 lbs.
• Able to be exposed to adverse conditions including inclement weather, noise fumes, etc.

Preferred Qualifications:

• CPR/AED/First Aid training

ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.