Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer. You will work as part of the eRecords Management Team.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Preferred knowledge of Record Management.
• Knowledge in SharePoint, Service now, SQL & Power BI  
• Experience developing and cultivating professional relationships
• Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
• Ability to identify business needs and deliver solutions in close partnership with line of business and technology
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• Ability to interact with all levels of an organization
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a virtual team environment
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Knowledge and understanding of compliance or operational risk
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Supporting the Electronic Records (eRecords) Management Program processes, including validation, implementation, process improvements, metrics, and on-going program maintenance.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
• Support team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Focal point for driving process change to streamline and improve effectiveness of application’s compliance to Wells Fargo Records Management. Including but not limited to Electronic Records and Information, Applications, Records Retention, Storage and Destruction Standards.
• Working with others in Records Management throughout Wells Fargo on compliance and remediation efforts.
• Coordination with key stakeholders and decision makers to disposition requirements and enforcement.
• Developing communications and reporting on eRecords program components and activities.
• Supporting and/or leading critical compliance and process optimization initiatives in the eRecords space.
• Bring in the technical acumen and excellent skills in excel, reporting, SQL server and any other BI tools
• Liase between the process owners and users and resolve the tickets
• Be flexible to undertake business and technical analysis relevant to ensure process optimization and efficient delivery

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.