The Operations Support I will be responsible for responsible for providing high level office support to copying, scanning, filing, data entry, document retrieval and handling incoming and outgoing correspondence.

Responsibilities:

· Be able to identify different types of hospital documentation including, but not limited to, UB-04s, denial/approval letters, EOBs, Hospital account notes, medical records, itemized bills, and Hospital appeal letters.

· Perform general office duties such as typing, scanning, operating office machines, and sorting documentation.

· Ensure professional and HIPAA compliant documentation practices

· Maintain an understanding of how to utilize provider system platforms and obtain necessary documentation for case files.

· Be able to read UB-04 claim forms.

· Be able to read and analyze denial letters, account notes and remits to determine denial information.

· Utilize clinical guidance on compiling medical records.

· Identify and communicate appeal deadlines timely through knowledge of insurer timeframes.

· Update Quantum Appeals to ensure contacts/tasks are closed upon receipt of information requested and received, including identifying required documentation if incomplete and returning to appropriate person

· Meet all weekly performance standards and goals set by management.

· Address all follow ups promptly.

· Alerts/99s must be addressed within a day of receipt.

· Tasks/Contacts should never be more than 5 days old.

· Handle rush and high balance cases in accordance with office policy.

· Receptionist back up coverage – phone and front desk, if applicable

· Maintain and distribute company phone list as needed, if applicable

· Assist with projects as assigned

Required Qualifications:

Associates or technical degree; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

For this US-based position, the base pay range is $15.73 - $19.66 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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