Full-Time
Operations Support Specialist
Varicent
Cinter Career
Multilingual recruiting and staffing
Compensation Overview
$75k - $80k/yr
No H1B Sponsorship
Plano, TX, USA
In Person
 IT Operations (1) |
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- A minimum of 3 years of experience in system operations, data processing, business support, or related fields.
- Ability to work on-site in Plano, Texas alongside business users.
- Hands-on experience with Varicent or similar incentive or commission management systems.
- Proficiency with Alteryx Designer for data transformation and workflow automation.
- Understanding of enterprise data pipelines and platforms such as DataHub or equivalent.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication skills with the ability to interact effectively with non-technical business users.
- Ability to collaborate with external vendors and cross-functional teams.
- English proficiency for communication with global stakeholders.
- Experience with Varicent Modeler or Varicent Administration.
- Familiarity with enterprise systems such as Workday or other operational platforms.
- Knowledge of incentive compensation processes or sales performance management.
- Experience with ITIL-based operational processes.
- Strong documentation and process improvement skills.
- Provide daily on-site support to business users by addressing inquiries and resolving Varicent-related operational issues.
- Serve as the primary communication channel between business stakeholders and IT teams.
- Collect, analyze, and document business requirements for system improvements or process changes.
- Support user communication, training, and guidance during monthly incentive cycles or system updates.
- Execute operational tasks within Varicent, including data loads, calculation cycles, workflow monitoring, workflow acknowledgements, and validation activities.
- Understand Varicent model structures, calculation logic, and data flows to support troubleshooting and operational continuity.
- Identify system defects, perform root cause analysis, and coordinate resolution with Argano and internal technical teams.
- Conduct functional testing for new features, enhancements, and bug fixes.
- Process and validate data received from the client's internal DataHub platform.
- Develop and maintain Alteryx workflows for data cleansing, transformation, and automation.
- Ensure data accuracy and completeness for Varicent ingestion and incentive calculation.
- Investigate data discrepancies and collaborate with data engineering teams to resolve upstream issues.
- Act as the primary liaison with Varicent's technical partner, Argano, for issue resolution and system improvements.
- Work closely with internal IT, data engineering, and business operations teams to maintain system reliability.
- Create and maintain documentation for operational procedures, data flows, and troubleshooting guidelines.
Cinter Career is the recruiting and staffing arm within the Cinter group, connecting employers with candidates across professional and technical roles. Its work includes candidate sourcing, placement and employment support, informed by the group's cross-border and multilingual operating context. The associated Cinter companies also provide human resources and technology services, but this profile keeps the Career entity focused on talent acquisition. The hiring footprint reflects a recruiting organization serving client companies rather than the managed IT consultancy itself.
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