Duties & Responsibilities:

• Support the successful fulfilment of customer contractual requirements related to delivery and quality from partner delivered products and services.
• Monitor job status and perform early risk detection by monitoring issues triggered by the job tracking system.
• Proactively reach out to partners for updates per provided audit criteria, which may escalate to 100 % of placed orders from time to time
• Work continually to drive improvements to on time delivery.
• Escalate quality and manufacturing issues to Engineering and Quality departments.
• Assist Quality Engineers in the assessment of internal and external part rejection.
• Monitor and manage shipping methods to ensure on time delivery.
• Effectively communicate and interface with all key stakeholders, to include partners, customers, engineering, quality management, and supply chain.
• Provide excellent customer service by keeping customers updated on order status.
• Participate & support department-wide initiatives to simplify and automate complex processes.
• Other daily and back-up duties as assigned.
• Performs all work in compliance with Xometry’s quality and safety systems, policies and procedures.

Coordinator Qualifications:

• Bachelor of Science Degree in Supply Chain, Technical or related field; 2 more years’ experience will be considered in lieu of a degree.
• 2 years of related experience. Manufacturing experience strongly preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, mechanical inspection methods preferred.
• Customer Service experience desired.
• Ability to create and monitor production schedules.
• Proficiency with MS Office Suite.
• Exhibit to be a self-starter, work independently, and drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Must be able to multi-task and meet deadlines
• Strong communication skills (both oral and written) + ability to manage up and to the side.