Head of MFC

Head of Darkstores / MFC - Glovo Italy

Q-Commerce, Milan, Italy

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

Your Mission

As the Head of Darkstores/ MFCs (Micro Fulfillment Centers), you will spearhead the operations, strategy, and growth of Glovo Italy's Q-commerce Darkstores. You’ll own the P&L, lead a high-performing team, and create an ecosystem of operational excellence that drives value for our users and achieve superior financial performance for Glovo. 

The Journey You’ll Lead

• Ownership & Strategy:

• Lead the Q-commerce Darkstores vertical with 360° ownership—operations, category management, and P&L.

• Develop and execute strategies to optimize performance and deliver outstanding user experiences.

• Innovate the proposition and find new ways to keep the channel in hyper-growth 

• Join the Quick Commerce Leadership team and be part of Glovo Italy Senior Leadership

• Leadership:

• Inspire, coach, and manage a team of 20+ FTEs and a broader network of store managers and pickers.

• Set performance standards, track key metrics, and ensure operational excellence across all darkstore locations in Italy.

• Category Management & Growth:

• Own key metrics like Category Add-to-Cart, Average Order Value, and Gross Margin.

• Define pricing and promotions strategies, collaborating with procurement, marketing, and HQ teams for seamless execution.

• Supplier & Stakeholder Collaboration:

• Partner with category buyers to renegotiate contracts, fostering sustainable partnerships with key suppliers.

• Work cross-functionally with marketing, operations, finance, and HQ teams to deliver flawless execution and measurable impact.

• Retail Media:

• Define and implement marketing campaigns with the Ads team to maximize in-store performance and user engagement.

What You Bring to the Ride

We’re looking for ambitious leaders with a track record of building, leading, and scaling operations in dynamic environments. If you’re data-savvy, solution-oriented, and passionate about making an impact, you’ll thrive here.

• Proven leadership experience managing teams, including leaders of leaders.

• Strong background in operational excellence, ideally in e-commerce, retail, or logistics.

• Analytical rigor: Excel/Google Sheets wizardry with a knack for turning data into action.

• Critical thinker with a natural bias for action and problem-solving.

• Professional fluency in Italian and English.

• Exceptional communication skills, with experience collaborating across senior leadership teams.

• Empathy and inclusivity, with a commitment to fostering a diverse, inclusive, and collaborative culture.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.

• 💪 Top-notch private health insurance to keep you at your peak.

• 🍔 Monthly Glovo credit to satisfy your cravings!

• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

• 👪 Enhanced parental leave, and office-based nursery.

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!