Casino Shift Manager

Overview

Parkwest Casino is seeking for an enthusiastic, motivated Casino Shift Manager to join our team and make a real difference in our guest's experience!

The Casino Shift Manager is responsible for company assets, rules, policies and procedures related to gaming and casino credit activity and ensuring all shifts are consistent in adhering to all rules.  Operates together with all departments for a cohesive, efficient overall operation.

Responsibilities

• Oversee all cardroom operations and ensures that gaming processes are run in a manner that exemplifies our core values, meets established quality standards, and are in compliance with applicable regulations and requirements.
• Responsible for company assets, rules, policies and procedures related to gaming and casino credit activity and ensuring that all shifts are consistent in adhering to rules, etc. 
• Review budgets and supervise all gaming schedules to accommodate guests.
• Analyze gaming percentages, comps and casino marketing activities.
• Manage team members in a respectful and fiscally responsible manner to include performance evaluations; coaching and counseling; discipline and commendations. Assesses team members to develop areas where improvement is needed.
• Identify critical positions in the department and develops action plans for team members to promote into those roles in the future.
• Ensure team members have the proper tools and training to effectively and safely perform their jobs. Plans and facilitates training programs.
• Oversee that practices and processes including dealer rotation are conducted in a fair manner.
• Implement/monitor Player Tracking and Rewards Systems to ensure they are working effectively and efficiently.
• Ensure and oversee full compliance of regulations, i.e., gaming, Title 31 regulations.
• Compile necessary state and local gaming reports for timely submission; stay aware of state gaming policy changes; write and implement gaming rules, new casino games and procedures.
• Resolve all customer complaints quickly and to the satisfaction of the customer following casino standards.
• Coordinate purchase of gaming equipment. Oversees purchase of all supplies needed to efficiently run gaming facilities.
• Ensure all equipment is functioning properly and reports repair needs, as well as, confirms that equipment hasn't been tampered with (i.e., shufflers, i-Shoe, and jackpot systems).
• Assess business levels to optimal game play.
• Other job-related duties and projects as assigned.

Qualifications

• Ability to communicate effectively with guests, team members and Management.

• Strong knowledge of all casino Table Games.

• Minimum of 10 years casino games experience.

• Minimum 4 years managerial experience in a Casino Manager role.

• Experience in handling and issuing credit.
• Ability to work any shift and handle multiple tasks.

• Able to pass mandatory screening including a background and credit check, and drug test.

• Able to obtain a Key License through the California Gambling Control Commission and a city License.  

• Possess detailed knowledge of all games operated at the casino.

• Computer skills with the ability to use computers and related technology to perform fundamental tasks, i.e., use email system, make presentations, work with application software, access databases.

• Strong organizational and verbal communication skills and the ability to multi-task effectively.

• Excellent skills in customer relations.

• Possesses knowledge and experience of best practices, laws and regulations, policies and procedures specific to the gaming industry or be capable of learning the aforementioned within the probationary period.
• Able to effectively present information and respond to questions from team members, managers or upper management.

Education:

Bachelor’s degree or equivalent experience in Business Management, Hospitality Management or related field preferred (equivalent experience in gaming operations may be considered in lieu of a degree). 

Experience: 

Knowledge of Poker and California Games required. Comprehensive knowledge of table games yield management. Ten years’ experience in the gaming industry and four years in a casino management role. 

Physical and mental requirements:

• Position requires constant walking and standing to monitor floor activities effectively.
• Position may require exposure to excessive noise.
• Must be able to perform all essential duties with or without accommodation.

EEO Statement

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.

Min

USD $150,000.00/Yr.

Max

USD $195,000.00/Yr.

Compensation: 150000 to 195000 (USD)