WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people’s lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

THE ROLE:

As the Director of Onboarding Operations, you will hold a pivotal role in shaping the strategy and execution of our onboarding processes across our internal teams in seven offices. Managing a dedicated team of 50 members, your mission will be to efficiently onboard over 10,000 providers annually. This position demands a visionary leader who can drive cross-departmental collaboration and create a high-level strategic framework that aligns with the organization’s growth aspirations and operational excellence. This is a performance-driven role demands an exceptional leader with a high degree of accountability and a relentless drive to succeed.

Primary Duties and Responsibilities

Strategic Leadership: Develop and execute a comprehensive onboarding strategy that aligns with organizational objectives, prioritizing a high-quality experience for new providers while meeting or exceeding operational targets.
Cross-Departmental Collaboration: Foster strong partnerships with key departments, including Human Resources, Operations, IT, Compliance, and Marketing, to ensure a cohesive onboarding experience. Champion interdepartmental initiatives that facilitate streamlined communication and effective resource sharing.
Performance-Driven Management: Take full accountability for the onboarding process, driving the team to achieve and surpass aggressive performance metrics. Establish a culture of high performance and accountability, where success is recognized and rewarded.
Team Management: Lead and mentor a high-performing onboarding team, encouraging professional development and fostering a culture of excellence across seven offices to maintain consistency in onboarding delivery.
Process Optimization: Review and refine existing onboarding protocols to enhance efficiency, improve providersatisfaction, and shorten onboarding timelines. Leverage best practices and emerging technologies to drive continuous improvement.
Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess onboarding effectiveness. Provide periodic updates and strategic recommendations to executive leadership based on data insights and performance analyses.
Change Management: Lead change initiatives that improve onboarding processes and facilitate the successful integration of new providers. Ensure team members are well-prepared for changes and empowered to adopt new procedures.
Stakeholder Engagement: Serve as the primary liaison for senior leadership regarding onboarding initiatives. Regularly solicit feedback from stakeholders to drive enhancements and adapt strategies to meet evolving organizational needs.
Training Development: Collaborate with training and development teams to create and implement impactful training programs that equip both the onboarding team and new providers with essential tools and resources for success.
Budget Management: Develop and oversee the onboarding budget, ensuring optimal allocation of resources to effectively accomplish onboarding objectives while maintaining fiscal responsibility.
Market Insight: Stay informed about industry trends, best practices, and regulatory changes in onboarding processes. Utilize these insights to keep the organization competitive and compliant.

This is a hybrid position, requiring coming into our corporate El Segundo office 1x a week, or as needed.

WHAT YOU BRING TO THE TABLE:

Qualifications and Education Requirements

Bachelor’s Degree: Preferably in Business Administration, HR or related field. Master’s Degree (MBA) Preferred.
Professional Certifications: Candidate must be Highly organized with strong project management abilities, adept at managing multiple priorities and driving results in a dynamic environment. PMP, Lean Six Sigma Green Belt, Agile Scrum or equivalents preferred.
Experience: Minimum of ten (10) years in a leadership role, demonstrating proven expertise and experience in onboarding, talent acquisition, or operations, with significant experience leading large teams and managing complex, cross-functional processes.
Proven Track Record: Proven track record of scaling onboarding processes in a fast-paced environment, ideally in healthcare or provider-related sectors. A performance-driven mindset with strong organizational skills, and a commitment to achieving high standards and quality outcomes.

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email: [email protected]}
_{By Web: https://dcba.lacounty.gov/contact-us/}
_{By Phone: (800) 593-8222}

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$109,970—$140,213 USD

Director of Onboarding Operations

24hr Cares

Compensation Overview

Primary Duties and Responsibilities

Qualifications and Education Requirements

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