Description 

Striim is hiring a field engineer to be a technical leader who will engage with our customers throughout the life cycle of the Striim Platform. A Field Engineer will partner with a Customer Success Manager to create a guided customer journey through all implementation phases, including new customer onboarding, solution architecture strategy, and technical enablement. This is a highly customer-focused role, driving toward operational excellence, continuous learning, and mission-critical innovation. This is a fully technical and hands-on position.

Responsibilities

• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
• Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
• Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
• Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
• Be the Striim product expert, coach, and trusted technical advisor during deployment.
• Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
• Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
• Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
• Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs).
• Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable). 

Requirements

• A successful candidate must be based 100% remote somewhere in the Continental United States
• 3+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
• 3+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
• 3+ years of experience programming languages such as Java, Python, Shell scripting
• 3+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
• Principle knowledge in working with, configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows
• Experience working with Message Systems such as Kafka and JMS
• Experience in working with Enterprise data environments and Mission Critical IT systems is desirable
• Knowledge of Snowflake, Google BigQuery or Databricks is a plus
• Excellent written, verbal, and presentation communication skills
• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems

Benefits

• We offer
• Competitive salary and pre-IPO stock options
• Private Medical Insurance
• Life Insurance
• Pension Plan
• Income Protection
• Paid Time Off (Discretionary Time Off & Public Holidays)
• The chance to contribute to and shape an upbeat, fully engaged culture

Compensation

$130,000 - $150,000 USD on an annualized basis