Primary Responsibilities: 

• Work with other Instrument Support Engineers, and the Automation and laboratory teams to respond to instrument failures and ensure proper instrument function.
• Diagnose and troubleshoot any system concerns to minimize downtime.
• Install new laboratory equipment (e.g., liquid handlers, sequencers, plate sealers, etc.).
• Coordinate and/or perform instrument installations and qualifications per equipment protocols.
• Work with Quality Assurance to determine qualification (IQ/OQ/PQ), calibration and preventive maintenance requirements for new incoming instruments, as needed, to comply with regulations.
• Maintain program for preventative maintenance (PM), routine maintenance, and calibration of all laboratory equipment.
• Perform troubleshooting activities and provide Level 1 service; coordinate with Level II’s and vendors to address escalated service concerns.
• Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.
• Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.).
• Maintain and continuously develop knowledge and expertise related to the service of clinical laboratory equipment.
• Track all service activities utilizing system(s) developed in accordance with service procedures and laboratory policies.
• Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
• Excellent verbal and written English communication skills.
• Adaptable, open to change, and the ability to work in ambiguous situations while responding to new information and unexpected circumstances.
• Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs.
• Support and comply with the company’s Quality Management System policies and procedures.
  Coordinate duties with Equipment Technician
• Perform other tasks as specified by the supervisor/manager
• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

Qualifications: 

• BS/BA in a biological science/biomedical engineering, similar field of study, or comparable industry experience
• 1 years of industry-related experience.
• Experience supporting lab equipment or similar required

Knowledge, Skills and Abilities: 

• Ability to analyze and problem solve issues
• Excellent attention to detail and accuracy
• Ability to promote a positive team environment
• Adaptability in a frequently-changing environment
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Maintain a high level of professionalism and responsibility
• Must have strong communication, interpersonal and organizational skills
• Word processing and data management (MS Word, Excel, PowerPoint, etc.)

Preferred skills:

• Familiar with DNA Isolation and Purification, PCR, Cell Culture, Sequencing, etc.
• Experience operating automation or sequencing instrumentation.