Job Description Summary
The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Temporary
Cost Center
CC000451 CHS - Guest Services
Pay Rate Type
Hourly
Pay Grade
Health-19
Scheduled Weekly Hours
6
Work Shift
Evening (United States of America)
Job Description
The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas.Inaddition,thisroleprovidesahighlevelofcustomerserviceswhileofferingsupportandqualityservices tomeettheneedsofthepatients,patientfamilymembers,visitors,guestandnursing/clinicalteammembers.In ordertoachieveoptimalsatisfactionforallcustomers,thispositionensurespatientcomfortandfacilitateshotel accommodations,accesstoChaplinandcommunitysocialservicesforpatients,familymembersandvisitors.
TheGuestServicesRepresentativealsofunctionsastheliaisonbetweenthepatients,familymembers,visitors, guests and the clinical team members within thedepartment.
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 0-6months
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Customer Experience & Support (1)