Behavioral Insurance is a critical element of Manulife’s global strategy and a key differentiator in the Life Insurance market. John Hancock Vitality has established itself as the leader in this space in the US Life Insurance market. It is a catalyst for growth, transformational levels of customer engagement, improved policy holder behavior, and a source of greater customer lifetime value.

Reporting to the US Vitality Strategy and Delivery Director, this position is accountable for supporting and executing Vitality program strategies, supporting program enhancement and program stability, internal reporting, voice-of-customer analysis, and monitoring steady state program operations and engagement. This position should identify issues as well as opportunities for program evolution and effectively execute meaningful solutions.

The position is also responsible for collaboration with stakeholders such as Vitality Group, Operations, Customer Experience, Information Technology, and external partnerships.

Position Responsibilities:

• Efficiently and effectively supporting Vitality program operations and demonstrating understanding of how operational items align and enable North American BI goals

• Supporting team reporting and identifying opportunities to increase efficiency of current state of processes, communications and reporting

• Analyzing member data, leveraging customer feedback, and staying current with industry trends to inspire program enhancements and evolution

• Coordinating program enhancements and new partnerships to facilitate the development and execution of long-term strategies aligned with organizational business goals

• Collaborating with Marketing and stakeholders to provide consistent messaging and storytelling of Vitality across product launches, initiatives, and projects that reinforces our unique value

• Designing and developing communications for internal stakeholder groups and members

• Collaborating with new and existing external partners, along with internal teams, to develop and implement strategies to enhance the adoption of Vitality and to drive growth

• Supporting the Vitality program and leveraging data and AI to drive strategies forward, including registration and engagement

• Coordinating projects through all phases of initiation, development and implementation, including establishing roles, expectations, and goals with team members

• Measuring success and sharing outcomes of efforts across the organization

• Building and maintaining strong relationships with team and key stakeholders to ensure successful delivery of tactical items necessary for program success

Required Qualifications:

• Prior experience in the insurance or financial services industry preferred

• Strong problem-solving skills, including the ability to take on complex challenges, design and communicate concrete action plans, and implement solutions 

• Strong project coordination skills, demonstrated success implementing multi-faceted plans that span multiple working groups

• Analytical mindset with a focus on data-driven decision-making

• Strong facilitation skills

• Independent, creative and collaborative professional

• Strong communication skills to articulate vision, possibilities, and outcomes to technical and non-technical audiences both internally and externally

Preferred Qualifications:

• Collaboration:  Fosters productive working relationships across business functions to achieve collective business goals

• Communication:  Expresses ideas and shares information clearly and concisely, modifies approach as necessary

• Influence and Persuasion:  Moves others towards a point of view using compelling rationale

• Growth Mindset & Enable Change: Demonstrates curiosity, generates ideas, and proposes solutions

• Executing with Excellence:  Excels in delivering sustainable results

• Adaptability:  Effectively adapts to change to achieve results in an evolving environment

• Solution Focused: Owns assigned tasks from inception to resolution, makes timely recommendations and decisions where appropriate

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$71,550.00 USD - $119,250.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)