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Manager of Visa Operations
Posted on 11/24/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • Utilize your deep knowledge and experience in order to build up other team members through mentorship, training, and ad hoc support
  • Assist teammates in communicating complex ideas to customers and cross-functional teams
  • Guide sales team and customers on critical visa process elements, time lines, and best practices
  • Advocate for process and product improvements that solve customer pain points
  • Identifying process improvement opportunities so the company can build systems, tech and automation around it
Responsibilities
  • Team Leader:
  • Lead a team of H-2A Case Managers, sharing and balancing workload and taking ownership of performance for your team
  • Conduct weekly 1:1s and check-ins with your team
  • Act as the first escalation point for the team on challenging issues
  • Coach the Visa Operations team in best practices and continuous improvement
  • Continually champion Seso's vision and mission for the team in a variety of situations
  • Jump in where necessary to assist in customer operations for key and challenging client situations, and to add capacity where needed
  • Partner with H-2A attorney to maintain Seso's excellent petition quality through periodic monitoring of case filings
  • Identify and drive key projects and objectives to improve effectiveness of Visa Operations at Seso
  • Manage the team to key metrics and identify and execute on areas of continuous improvement
  • Operations Developer
  • Work with other team leaders in Customer Operations to harmonize systems, processes, and communications in order to create a superior customer experience
  • Work with Operations leadership to develop clear, comprehensive SOPs that drive flawless execution for customers and reduces burden on the Case Management team
  • Assist Head of Operations in creating, monitoring, and developing key performance indicators
  • Support cross-functional efforts through sharing expertise, feature testing, and input to develop technology and service offerings
Seso

11-50 employees

Agriculture workforce management platform
Company Overview
Seso's mission is to build the first end-to-end recruiting and workforce management platform for the agriculture industry. The company is helping farms better navigate the H-2A program, understand labor laws, and stay compliant, while also helping workers find safe and meaningful employment.
Benefits
  • Competitive salary
  • Meaningful equity
  • Medical, dental & vision insurance
  • Flexible work schedule
  • Unlimited vacation
  • Budget & support for personal development
  • Last week of the year off for company wide winter break
  • Company sponsored team events