Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Netskope

Netskope

1,001-5,000 employees

Cloud security solutions for enterprises

No salary listed

Senior

Company Historically Provides H1B Sponsorship

Madrid, Spain

Category
Customer Success
Sales & Account Management
Requirements
  • 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
  • Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption
  • Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
  • Successful track record of driving product adoption and expansion, through understanding the customer’s current situation and desired business outcomes.
  • Experience of building business aligned cloud and cybersecurity programs.
  • Able to thrive in a fast-paced start-up environment.
  • Exceptional follow-through with the ability to manage and drive simultaneous and competing customer requests.
  • Fluency in Spanish & German language.
Responsibilities
  • Work with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes.
  • Drive adoption through alignment of product capabilities to customer desired outcomes; demonstrating innovation; and integration with other aspects of your customers' cybersecurity landscape.
  • Utilize cybersecurity domain expertise to articulate Netskope’s value to customers and map solutions to their business objectives and desired outcomes.
  • Build relationships with customer senior stakeholders, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities to add value.
  • Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review product roadmap.
  • Partner with customers to implement and operationalize their Cloud Security change management, governance, and skills programs; as they pertain to implementation of the Netskope platform (for example, SOC integration, building in-house capability etc).
  • Establish an ongoing cadence of communication with customers across all required levels (from technical users to the C-suite).
  • Recommend solutions to changing client requirements and roadblocks to adoption, by assessing risks and benefits of possible approaches.
  • Monitor key performance metrics such as customer satisfaction (NPS score), referenceability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
  • Identify root causes of any customer dissatisfaction or blockers to adoption, and work with the extended Netskope account team to formulate and implement corrective action plans.
  • Be a customer advocate within Netskope, influencing product roadmap and improvements, articulating your customer’s business context to our Product & Platform teams.
Desired Qualifications
  • Domain knowledge in the areas of data protection, security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
  • Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
  • Ability to travel 5-10%.

Netskope provides cloud security solutions specifically designed for large enterprises that are transitioning to cloud-based systems. The company offers a range of products and services, including real-time data protection, threat detection, and secure access service edge (SASE) solutions. These tools work by focusing on the data itself, ensuring that it is protected from various threats in cloud environments. Unlike many competitors, Netskope emphasizes a data-centric approach, which means they prioritize securing the data over just the network or devices. Their business model is based on subscription services, allowing clients to access their comprehensive suite of security tools while providing Netskope with a consistent revenue stream. The goal of Netskope is to help organizations securely manage their digital transformation by providing effective and continuous protection for their data.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

$1.4B

Headquarters

Santa Clara, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Microsoft expands market reach and enhances SSE capabilities.
  • Recognition as a leader in IDC MarketScape for DLP attracts enterprises seeking data security.
  • Expansion of NewEdge infrastructure enhances global coverage and performance.

What critics are saying

  • Increased phishing attacks pose significant risks to clients relying on cloud security.
  • Reliance on NewEdge infrastructure could be vulnerable to 'black swan' events.
  • Partnership with Microsoft may lead to dependency risks affecting service delivery.

What makes Netskope unique

  • Netskope offers a global security private cloud with edge computation capabilities.
  • Their data-centric approach focuses on protecting data rather than just networks or devices.
  • Netskope's NewEdge infrastructure provides unmatched security and performance with full compute at the edge.

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Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
PR Newswire
Mar 26th, 2025
Netskope Recognized As A Leader In 2025 Idc Marketscape For Dlp

Netskope One platform provides comprehensive coverage and unified data security for every location where data is stored, used or transferredSANTA CLARA, Calif., March 25, 2025 /PRNewswire/ -- Netskope , a leader in modern security and networking, today announced that it has been named a Leader in the IDC MarketScape: Worldwide DLP 2025 Vendor Assessment1. We believe this recognition, in IDC's inaugural MarketScape report, evaluating data loss prevention (DLP) vendors is the latest industry validation for Netskope's ongoing leadership in unified data security ."Digital transformation, privacy and compliance requirements, and the rapid adoption of AI technologies have demonstrated the value and vulnerability of enterprise data. In turn, buyers are demanding more from their data loss prevention solutions to assist them in addressing both current and future risks," said Jennifer Glenn, research director, Information and Data Security, IDC. "Netskope is positioned as a leader in the IDC MarketScape: Worldwide DLP 2025 Vendor Assessment. This assessment of Netskope's DLP strategy and capabilities demonstrated a broad range of deployment and licensing options, making its cloud DLP solution suitable for organizations of any size."According to the IDC MarketScape report, "Netskope offers the full scope of capabilities in its DLP offering" and "It can be used for both structured and unstructured data, offers an option for images, and can be used for data at rest, data in use, and data in motion." The report highlights additional key strengths, "The Netskope DLP offers the ability to work with any classification vendor, as well as the ability to use that classification for policies that can be managed and applied across its entire product line.""The Netskope approach to unified data security, including best-in-class DLP and DSPM (data security posture management), offers complete visibility and control of data everywhere – at rest or in motion, no matter where it is, enabling organizations to mitigate data security risks, achieve compliance, and reduce cost and complexity, all from a single platform," said Sanjay Beri, CEO, Netskope. "We believe that the recognition by the IDC MarketScape as a Leader in the DLP market further underscores our strong technology advantage and strategic approach in helping enterprises modernize their data protection strategies within a unified platform as they optimize hybrid work environments, adopt artificial intelligence and machine learning tools at a rapid pace, grapple with privacy regulations, and encounter an ever-growing number of security threats."Netskope supports customers at every phase of security and network modernization, and was further recognized by the IDC MarketScape for its approach to customer success

PR Newswire
Mar 4th, 2025
Netskope Sets New Standard On Infrastructure Requirements For Modern Security And Networking

Expanded NewEdge private cloud footprint and DEM capabilities strengthen Netskope One platform to deliver unmatched security and uncompromising performanceSANTA CLARA, Calif., March 4, 2025 /PRNewswire/ -- Netskope, a leader in modern security and networking, today announced new technology advancements for NewEdge , the carrier-grade infrastructure that underpins Netskope One, its converged platform for delivering critical security, network, and analytics services. With continued expansion of NewEdge itself—and the services such as Netskope One Digital Experience Management (DEM) that NewEdge helps deliver—Netskope sets a new standard for modern security and networking using infrastructure that addresses customers' requirements for world-class coverage, end-to-end performance, and resilience for business continuity against "black swan" events such as natural disasters and cable cuts.Similar to how the world's largest cloud hyperscalers deploy new infrastructure, NewEdge was architected to be scalable with the ability to quickly add data centers, increase capacity, and ensure the Netskope One services are always on and performant. Unlike alternatives that rely on public clouds and third-party providers, Netskope has direct control over its infrastructure, with full compute at the edge and all Security Service Edge (SSE) services available in every region (including Mainland China). That control eliminates the need to backhaul traffic or leverage virtual (or "fake") POPs that add latency and negatively affect the digital experience. Backed by industry-best service level agreements (SLAs) for availability, traffic processing, and security efficacy, Netskope provides enterprises the critical assurances and performance guarantees needed to be confident running their business.Netskope continues to deliver additional enhancements for NewEdge and the critical security, network, and analytics services that are part of the Netskope One platform. Recent updates include:Adding multiple new NewEdge regions (including data centers in Calgary, Helsinki , Lisbon , and Prague ), and ongoing expansion in existing NewEdge regions (including data centers in Bogota , Jeddah , Osaka , and New York City ), , and ), and ongoing expansion in existing NewEdge regions (including data centers in , , , and ) Surpassing 75 NewEdge regions globally, all equipped with full compute data centers and each offering a complete range of SASE capabilities including Cloud Firewall, SWG, inline CASB, ZTNA, SD-WAN, and data and threat protectionSurpassing coverage for 220 countries and territories with more than 200 NewEdge Localization Zones, which deliver a local direct-to-net digital experience for users, regardless of the NewEdge data center to which they are connectedRanking, as of February 2025 , as the world's 12th most active global Internet Exchange (IX) participant ¹ alongside some of the biggest web and cloud brands including AWS, Facebook, Google, and Microsoft

Security Brief
Feb 25th, 2025
Netskope unveils enhanced enterprise browser for BYOD security

Netskope has introduced enhancements to its Enterprise Browser solution, aimed at securing how unmanaged devices and temporary workers access corporate data and applications.

Netskope
Jan 15th, 2025
Innovation in Action at the Annual Global Engineering Hackathon

In December 2024, Netskope hosted its fourth annual Global Engineering Hackathon, continuing a tradition that began in 2021.

PR Newswire
Jan 7th, 2025
Netskope Threat Labs: Phishing Clicks Nearly Tripled In 2024, Ubiquitous Use Of Personal Cloud Apps And Genai Tools Require Modern Workplace Security To Mitigate Risk

New research details rising enterprise cloud security risks, successful strategies adopted to manage genAI risks in 2024SANTA CLARA, Calif., Jan. 7, 2025 /PRNewswire/ -- Netskope, a global leader in Secure Access Service Edge (SASE), today shared new research showing that, as a result of the growing prevalence and sophistication of phishing attacks, enterprise employees click on phishing lures nearly three times more in 2024 compared to the prior year. The findings, based on data gathered by Netskope from enterprises worldwide, and published as part of Netskope's annual Cloud & Threat Report , reveal growing security risks related to the persistent use of personal cloud apps and continued adoption of genAI tools in the workplace, underscoring the need to adopt modern data security to proactively manage that risk.Phishing lures triple in success rateDespite organizations' repeated attempts at security awareness training, with a particular emphasis on how employees can avoid being phished, in 2024 enterprise users clicked on phishing lures at a rate nearly three times higher than in 2023. More than eight out of every 1,000 users clicked on a phishing link each month – up 190% from last year when fewer than three per thousand enterprise users fell prey to phishing attempts.Where attackers host their malicious payloads is also an element of social engineering. Attackers want to host malicious content on platforms where victims place some implicit trust, including popular cloud apps such as GitHub, Microsoft OneDrive, and Google Drive. In 2024, downloads of malicious content from popular cloud apps occurred in 88% of organizations at least once per month.The top target for phishing campaigns that users clicked on in 2024 were cloud applications, representing more than a quarter of all phishing clicks at 27%