Key Responsibilities:

• Proactively reach out to assigned customers to provide suggestions on how to best adopt and maintain the Circadia Health Solution.
• Track and follow up on offline devices w/ Maintenance at assigned facilities
• Track and follow up on pending consents for assigned facilities
• Respond to inbound support requests and update customers on resolutions.
• Demonstrate commitment to our customer base through the highest level of responsiveness.
• Maintain customer contact and demographic information using Salesforce and Monday.com
• Support new installations by assisting with preparation, training, and doing what is necessary to deliver an exceptional customer experience.
• Document customer communications, events, and site visits in Salesforce.
• Participate in monthly customer meetings and assist with follow-up.
• Manage and update Salesforce cases and escalate as needed in Monday.com
• Obtain verbal consents for problematic customers or situations.
• Work collaboratively with your team and other departments.
• Share your ideas and lessons learned to help us continue to grow and improve in all aspects.
• Remain in compliance with company guidelines at all times.

Qualifications:

• Bachelor’s degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
• Proven experience in leading customer success or account management teams, preferably in the medical technology or healthcare industry.
• In-depth understanding of the healthcare landscape, including the challenges and opportunities faced by healthcare providers.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to analyze data and draw actionable insights to improve customer success initiatives.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Excellent leadership skills with the ability to inspire and motivate a team.
• Strategic thinker with the capacity to develop and execute successful customer success strategies.
• Passion for innovation and improving patient outcomes through technology.
• Proficiency in Google Suite, Monday and other relevant software.

Benefits:

• Full Single Coverage Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Car lease allowance and mileage reimbursement
• Hybrid Role - Ability to work from home when not onsite / office
• Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)Professional Training & Development
• Annual Company Retreat