Full-Time
Strategic Account Director
Channel Partner
DMD Systems Recovery
11-50 employees
ITAD lifecycle management and data destruction
Compensation Overview
$125k - $140k/yr
Chicago, IL, USA
Hybrid
Hybrid work in Chicago, Illinois.
 Sales & Account Management (1) |
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- At least 7 years of experience in strategic account management, customer success, channel management, managed services, or enterprise services.
- Experience managing large enterprise relationships and complex service engagements.
- A proven track record of growing existing customer accounts.
- Experience working alongside project management and delivery teams.
- Excellent communication and presentation skills focused on customer service and problem-solving.
- Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment.
- Proficiency with customer relationship management software and Microsoft Office, particularly Microsoft Excel.
- Ability to sit at a desk and work on a computer for prolonged periods.
- Ability to lift up to 15 pounds at times.
- Build and maintain strategic relationships with Channel Partner stakeholders and enterprise customers.
- Ensure customers achieve their intended outcomes from DMD's services.
- Serve as the executive escalation point for customer concerns.
- Ensure customers receive a consistent, high-quality experience throughout their lifecycle.
- Conduct regular account health reviews and executive business reviews.
- Identify risks early and drive corrective action before they impact customer satisfaction.
- Create referenceable customers and long-term advocates for DMD.
- Partner closely with Channel Partner and DMD service delivery teams.
- Ensure projects remain aligned with agreed customer expectations, timelines, and scope.
- Hold internal and external stakeholders accountable for commitments and deliverables.
- Ensure smooth transitions from onboarding through ongoing operational delivery.
- Own the commercial health of assigned accounts.
- Monitor account profitability and gross margin performance.
- Ensure all services, work orders, projects, and change requests are identified, documented, and billed appropriately.
- Eliminate revenue leakage and improve commercial discipline.
- Identify opportunities to increase service adoption and wallet share.
- Maintain visibility into account performance, growth trends, and financial results.
- Develop and execute account growth plans across Channel Partner-managed customers.
- Expand customer adoption of IT asset disposition services, redeployment solutions, depot services, imaging and configuration services, lifecycle management, and data center decommissioning services.
- Lead quarterly business reviews and expand wallet share across the Channel Partner customer base.
- Identify expansion opportunities and coordinate pursuit strategies with Channel Partner and DMD sales teams.
- Build executive sponsorship and drive long-term program adoption.
- Increase revenue, profitability, and customer engagement across the Channel Partner portfolio.
- Previous Channel Partner experience is strongly preferred.
DMD Systems Recovery helps enterprises securely dispose of and refresh IT assets through end-to-end lifecycle services, secure data destruction, value recovery, and technology refresh programs. It guides assets from acquisition to retirement across distributed environments, delivering secure data destruction, asset recycling or resale, and centralized tracking and reporting. The company differentiates itself with a secure, transparent, and scalable process that provides full asset visibility for large networks and emphasizes ESG outcomes and value recovery. Its goal is to turn IT lifecycle disposition into value by reducing manual work, improving compliance, increasing recovered value, and supporting sustainability goals.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Tempe, Arizona
Founded
1994
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Simplify's Take
What believers are saying
- Tailwind Capital’s September 2025 majority investment funds sales, geography, and services expansion.
- CRN ranked DMD No. 98 on Fast Growth 150 on August 6, 2026.
- June 2026 Lifespan acquisition broadens North American reach and strengthens lifecycle management capabilities.
What critics are saying
- Indeed reviews in 2026 describe weak management, low retention, and poor advancement.
- Tailwind-backed expansion and Lifespan integration create execution risk across sales, locations, and M&A.
- A data-security or compliance breach would destroy trust and jeopardize DMD’s core ITAD franchise.
What makes DMD Systems Recovery unique
- DMD’s June 2, 2026 Lifespan deal deepens its Reuse First ITAD platform.
- DMD pairs NAID AAA, R2v3, ISO, and Certified B Corporation credentials.
- DMD emphasizes end-to-end governance, reuse, and value recovery across data centers and mobility.
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Benefits
Hybrid Work Options
Company News
/PRNewswire/ -- DMD Systems Recovery, a governance-first IT asset disposition company and Certified B Corporation, announced today that it has acquired...
DMD Systems Recovery recognized in 2026 Gartner(R) Market Guide as AI growth reshapes ITAD. DMD Systems Recovery, LLC (DMD), a Reuse First(R) IT Asset Disposition (ITAD) services provider and Certified B Corporation, announces its inclusion as a Gartner(R) Representative Provider in the 2026 Gartner(R) Market Guide for IT Asset Disposition, which Dmdsystems feel signals continued market growth as enterprises invest in ITAD programs in the era of AI infrastructure and global sustainability mandates. Dmdsystems believe the 2026 Market Guide for ITAD highlights how AI-enabled ITAD, enterprise risk mitigation, and circular economy initiatives are reshaping the global IT asset disposition market. For a limited time, DMD is offering complimentary access to the 2026 Gartner(R) Market Guide for ITAD available on its website. AI-Enabled ITAD Moves from Concept to Enterprise Execution DMD is accelerating investment in platform modernization to lead this next phase of ITAD transformation. "In early 2026, we migrated DMD onto an AI-ready enterprise architecture designed for end-to-end data connectivity," said Aaron Zeper, CEO of DMD Systems Recovery. "Dmdsystems is deploying operational AI agents that enhance grading accuracy, improve resale forecasting, and elevate decision quality across the IT asset lifecycle. Over the past year, DMD has expanded its programmatic ITAD model across data center, end-user compute, and mobility, embedding governance directly into client ITSM systems. Today, more than 20% of assets processed by DMD update directly into client systems, accelerating automation and strengthening IT Asset lifecycle visibility. Protecting Enterprise Brands from ITAD Risk To help customers mitigate data security and environmental risk, DMD delivers a governed ITAD program designed for enterprise accountability and control. Through centralized oversight and standardized global protocols, every asset is managed with documented chain-of-custody, certified data destruction, and verified environmental compliance. With audit-ready transparency and disciplined execution, DMD enables customers to materially reduce risk - safeguarding corporate reputation, regulatory standing, and shareholder value. Reuse First(R): Aligning ITAD With Scope 3 and Circular Economy Goals As stated by Gartner, "ITAD processes and service providers have gained CxO attention as sustainability and the reuse of IT assets and components helps mitigate Scope 3 emissions and attain sustainability/e-waste targets. Sustainability's focus on reuse is extending the lives of IT assets, to the benefit of IT budgets and the environment." As a Certified B Corporation, DMD prioritizes its Reuse First(R) ITAD model, emphasizing secure redeployment, resale, and extended asset life before recycling. What This Means for Enterprises According to Gartner, "Sourcing, procurement and vendor management leaders can leverage this market guide to navigate the ITAD market, assess AI's benefits and potential risks and identify representative ITAD providers." Dmdsystems believe DMD's inclusion as a Gartner(R) Representative Provider reflects its commitment to delivering measurable customer outcomes - reduced data and environmental risk, improved financial recovery, and stronger alignment with sustainability goals. Gartner(R) Disclaimer: GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. Gartner, Market Guide for IT Asset Disposition, Rob Schafer, Christopher Dixon, Autumn Stanish, 24 February 2026. About DMD Systems Recovery, LLC: DMD Systems Recovery, LLC (DMD) protects your reputation and its world with ITAD solutions designed around the highest standards of data security and environmental responsibility, ensuring your assets go to their next best use. DMD works with hundreds of companies and public entities to securely destroy data, decommission assets, and redeploy or remarket equipment across IT categories including Data Center, End User Compute, and Mobility. For more information, please visit: https://www.dmdsystems.com. Follow DMD Systems Recovery: LinkedIn and Facebook. Media Contact: Beth Ard, DMD Systems Recovery, [email protected] Beth Ard leads marketing strategy and brand development at DMD Systems Recovery, helping translate complex IT asset disposition topics and industry developments into practical insights that support informed decision making. DMD Systems delivers IT Asset Disposition solutions adhering to the most rigorous security and environmental standards to convey confidence for companies who value their reputation and its world.
DMD Systems Recovery receives strategic investment from Tailwind Capital.
DMD Systems Recovery, an IT asset disposition solutions provider, has received a strategic investment from Tailwind Capital to accelerate growth. With Tailwind as the majority investor, DMD plans to expand its sales coverage, services portfolio, and geographic locations, and pursue M&A. DMD aims to enhance its ITAD delivery capabilities globally. Tailwind's expertise in scaling IT services businesses will support DMD's growth strategy. Legal and financial advisors were Polsinelli LLP, martinwolf, and Godfrey & Kahn LLP.
DMD Systems Recovery, LLC (DMD), a Reuse First(R) IT asset disposition (ITAD) services provider, announced today that CRN(R), a brand of The Channel Company(R), has named DMD to its 2025 Fast Growth 150 list for the fifth consecutive year.