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Full-Time

Customer Success Director

Posted on 6/28/2024

Cognite

Cognite

501-1,000 employees

Industrial SaaS for asset-intensive operations

AI & Machine Learning
Industrial & Manufacturing
Energy

Senior, Expert

Houston, TX, USA

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • Bachelor Degree in Business, Engineering, Computer Science or similar (Masters or MBA preferred)
  • 8+ years experience in customer-facing role within business consulting, technology development or similar
  • 5+ years experience in Oil & Gas with a strong understanding of common customer pain points
  • Experience in preparing and hosting a wide variety of customer meetings
  • Proven ability to manage complex stakeholder landscapes
  • Preferably experience developing strategic customer success or account plans
  • Technical background strongly preferred
Responsibilities
  • Develop and execute Customer Success plans anchored in Customer business targets and value roadmaps
  • Develop trusted advisor relationships with key stakeholders
  • Stay up-to-date on and continuously coach customers on new Cognite developments
  • Drive user adoption at scale through training, evangelism and project deployments
  • Facilitate and promote interaction between Cognite product programs and customer end users
  • Be the voice of the customer within Cognite
  • Develop joint success stories with customers for internal and external communication
  • Get customers engaged through 1:many channels
  • Help foster a collaborative climate between internal Cognite functions

Cognite offers the Cognite Data Fusion (CDF), an industrial Software-as-a-Service (SaaS) product that utilizes hybrid AI, big data, machine learning, and 3D modeling to contextualize OT/IT data, enabling sustainable and efficient operations in asset-intensive industries such as oil and gas, power and utilities, renewable energy, and manufacturing. The CDF platform leverages machine-learning, physics-simulation, and generative AI to accelerate cloud adoption, increase the efficiency of industrial workflows, and solve the OT/ET data liberation problem.

Company Stage

Series B

Total Funding

$340.2M

Headquarters

null, Norway

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

-13%

Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices