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Full-Time

Director of Client Support

Confirmed live in the last 24 hours

Humi

Humi

51-200 employees

Cloud-based HR solutions for SMBs

Consulting
Enterprise Software

Compensation Overview

$110k - $160kAnnually

Senior, Expert

Remote in Canada

Category
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Data Analysis
Requirements
  • Strong analytical skills with experience in data analysis, reporting, and metrics-driven decision making.
  • Strong problem-solving abilities and a proactive approach to identifying and addressing issues.
  • Proven experience in managing the cost of service and implementing cost-saving initiatives.
  • Excellent leadership mentoring and developing high-performing teams, communication, and interpersonal skills.
  • Experience in implementing scalable support structures and processes to accommodate rapid business growth.
  • Strong interpersonal skills and ability to build rapport and trust with diverse stakeholders, including customers, colleagues, and senior executives.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts and ideas in a clear and concise manner.
Responsibilities
  • Develop and implement a strategic vision for the client support function that aligns with the company’s overall objectives.
  • Lead, mentor, and develop a high-performing support team, fostering a culture of excellence and continuous improvement.
  • Use support data to monitor performance and drive improvements in cost efficiency, ticket deflection, and proactive support.
  • Implement and maintain KPIs to track and assess support effectiveness, using insights to predict and address challenges.
  • Analyze and manage the cost of delivering support services, identifying opportunities to optimize expenses without compromising quality.
  • Implement scalable support structures and processes to accommodate business growth and increased client demand.
  • Oversee and optimize the use of Zendesk to enhance support operations and self-service capabilities.

Humi offers a cloud-based platform that provides Human Resources (HR) solutions for small to medium-sized businesses (SMBs). Its tools include payroll management, time-off tracking, performance reviews, and recruitment, all designed to streamline HR processes. Humi operates on a subscription model, allowing businesses to access its services online with different pricing tiers based on their needs. The company aims to help SMBs manage their HR functions effectively, ensuring high reliability and efficiency in their operations.

Company Stage

Series B

Total Funding

$41.5M

Headquarters

Toronto, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Humi's recent partnerships with Golf Canada and DMZ highlight its growing influence and potential for expanding its customer base.
  • The launch of new features like Time Tracking and Benefits Plus demonstrates Humi's commitment to continuous innovation and improving user experience.
  • Securing $31M CAD in Series B funding provides Humi with the financial resources to further enhance its platform and scale its operations.

What critics are saying

  • The competitive HR technology market requires Humi to continuously innovate to maintain its edge over larger, more established players.
  • Integrating acquisitions like Ameego could present challenges in terms of technology and culture, potentially slowing down innovation.

What makes Humi unique

  • Humi's focus on SMBs in Canada allows it to tailor its HR solutions specifically to the needs of this market, unlike larger competitors who may offer more generic solutions.
  • The company's subscription-based model with flexible pricing tiers makes it accessible to a wide range of businesses, providing a competitive edge over one-size-fits-all pricing models.
  • Humi's high reliability and uptime percentages for critical services like payroll and time-off management set it apart in a market where downtime can be costly.

Benefits

Flexible hours

Equity

Health benefits

Health & wellness

Remote friendly

Longer weekends

Office life & activities

Time off