Customer Support Specialist

Job Description

Job Description:
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Cincinnati, OH. The successful candidate will be responsible for providing excellent service and support to our clients, ensuring a seamless and positive experience with Blue Print Out. You will act as a liaison between our customers and internal teams to address inquiries, resolve issues, and deliver solutions effectively.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Resolve product or service concerns by clarifying the issue, determining the cause, and offering appropriate solutions

• Maintain customer records by updating account information and documenting all communications

• Collaborate with the production and delivery teams to ensure customer needs are met

• Follow up with clients to ensure satisfaction and encourage repeat business

• Support the team with administrative tasks and contribute to process improvements

Qualifications

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred

• 1+ year of experience in customer service, support, or related role

• Strong communication and problem-solving skills

• Ability to multitask and remain calm under pressure

• Proficient in basic computer applications (MS Office, email platforms)

• Friendly, patient, and team-oriented personality