Team Lead NOC

The Team Lead - NOC engages in activities related to application and infrastructure systems support, software development, maintenance and enhancement to ensure optimal performance and security of systems in support of the business. 

The application and infrastructure systems are global (i.e. not limited to Australia or the US) and the Operations Support Systems development team are currently based in the U.S.

This role leads a team of NOC engineers in the US responsible delivering enterprise solutions for infrastructure services, such as monitoring, virtualization, capacity management and trending, configuration management and automation, internal web tools and reporting.

Responsibilities:

• Supervise the activities of an Operations Support Systems development team within the company.
• Communicate and track progress toward company and departmental goals and initiatives, ensures team responsibilities are communicated and understood, and manages team performance.
• Responsible for ensuring the appropriate redundancy and availability for OSS systems
• Identifies, monitors, reports, solves and trends systems issues related to all OSS applications.
• Provide leadership for the development, maintenance, and deployment of custom scripts to monitor enterprise application health, automation management of large-scale datacenter infrastructure deployments and integration of various tools vendor-provided APIs.
• Communicate systems health to leadership and key OSS constituents complementing existing practices using trending analysis etc.
• Provide input on the strategic direction of the business and related OSS platforms.

Requirements:

• Bachelors' degree or equivalent work experience in Computer Science, Engineering or related technical field.
• 8+ years of related experience in IT Infrastructure and operational support in a large, global enterprise environment
• Prior team lead experience is preferred.
• Permit to work in Australia.

Work Schedule:

• Shifts:
• The Shifts run for 12hr shift
• Weekly working days rotation:
• Week 1: 4 days on and 3 days off (working 48hrs)
• Week 2: 3 days on and 4 days off (working 36hrs)
• The position may require periodic travel to the U.S