About Enertiv

Enertiv is a leading proptech platform that integrates hardware-enabled data collection with AI-powered analytics to transform the operation of commercial real estate portfolios. Our technology enables owners and operators to reduce operating costs, improve sustainability, and deliver enhanced tenant experiences.

We are at an inflection point: scaling toward our next stage of growth. Expansion revenue is our fastest-closing and most valuable growth driver — and flawless project delivery is the key to unlocking this flywheel.

The Role

We are seeking a Chief Operating Officer (COO) to own everything that happens after the ink is dry on the contract.

The COO will lead Operations, Customer Success, and Engineering Services — ensuring projects are delivered on time and at the highest quality. Flawless delivery builds trust and accelerates adoption, retention, and expansion — the engine of Enertiv’s growth.

The COO will work closely with the Founder & CEO and CFO to establish the operating foundation for long-term scalability.

Responsibilities

• Build the operating model that enables Enertiv to scale from ~$10M to $50M ARR+.
• Unlock Enertiv’s expansion revenue flywheel — faster expansions tied directly to flawless delivery.
• Lead project delivery: contractor/vendor networks, installations, commissioning, and QA.
• Build and manage a contractor and vendor ecosystem that delivers installation-heavy projects at scale, with high quality and strong margins.
• Ensure customers onboard seamlessly, achieve time-to-value quickly, and expand.
• Grow Engineering Services into a scalable, revenue-generating function.
• Embed AI and automation into workflows to scale efficiently without linear headcount growth.
• Align Operations, Customer Success, and Engineering Services into one integrated system with clear processes, handoffs, and KPIs.
• Serve as a thought partner to the Founder & CEO and CFO, bringing operational insight to both daily decisions and long-term strategy.
• Represent post-sale operations at the board level, delivering transparent dashboards that tie execution to ARR growth.

How You Lead

• Growth Mindset: Views operations as a driver of ARR growth, margin expansion, and enterprise value — not just cost control.
• Customer Focus: Measures success by client outcomes, expansions, and long-term trust.
• Thought Partnership: Acts as a trusted partner to the Founder & CEO and CFO, contributing to both daily decision-making and long-term strategy.
• Accountability: Holds themselves and their teams to uncompromising standards of execution and delivery.
• Talent Leadership: Continuously raises the bar for team performance; develops top performers and addresses underperformance directly and fairly.
• Clear Communicator: Translates complex operational and financial details into clear insights for executives, the board, and frontline teams.
• Balanced Operator: Bias for action while building scalable processes that prevent a firefighting culture.
• Resilience: Thrives in the ambiguity and pace of a scaling startup environment.
• Grit & Frugality: Operates with scrappiness and resourcefulness; optimizes for impact per dollar spent and instills financial discipline across teams.

What Success Looks Like (12–18 Months)

• 95%+ projects delivered on-time and on-budget.
• Install cycle times reduced by 30–40%; project margins >35%.
• NRR >120%; GRR >90%; CSAT >9/10; NPS +60.
• Service/upsell revenue increased ≥20% YoY.
• Expansion revenue becomes the largest driver of ARR growth, closing ≥30% faster.
• Operations, Customer Success, and Engineering Services fully aligned on processes and KPIs, measured by unified systems and dashboards.

What We’re Looking For

• Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
• Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
• Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
• Senior leadership in installation-heavy, hardware-enabled SaaS.
• Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
• Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
• Track record of embedding AI-driven automation into operations.
• Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
• Ability to represent operations at the board level.

[{'location': 'Remote', 'currency': 'USD', 'frequency': 'YEAR', 'rangeStart': 200000.0, 'rangeEnd': 300000.0, 'isRemote': True}]