Project Management Officer

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Key Responsibilities:

• Project Planning & Scheduling: Assist in the development of detailed project plans, resource allocation, and milestone definition in collaboration with stakeholders.
• Task Tracking & Coordination: Monitor and track tasks assigned to various teams including developers, QA, and business analysts using Salesforce project management modules or integrated tools; conduct daily scrum meetings to review progress and resolve bottlenecks.
• Status Reporting & Dashboard Management: Prepare and maintain Work Breakdown Structures (WBS), project tracking sheets, and generate detailed status reports and dashboards within Salesforce for senior management.
• Risk Management: Identify project risks early, develop mitigation plans, and escalate issues with actionable solutions.
• Stakeholder Communication: Maintain open and effective communication with all stakeholders, organize regular project update meetings, and manage expectations.
• Process Improvement: Implement best practices to enhance project management processes, reduce errors, and improve efficiency.
• Documentation & Knowledge Management: Maintain up-to-date project documentation including charters, schedules, meeting notes, and knowledge repositories within Salesforce or connected systems.
• Vendor & Resource Coordination: Coordinate with multiple vendors and internal teams to ensure timely project execution.
• Project Control: Ensure projects are progressing within scope, timeline, and budget while addressing deviations proactively.
• Salesforce Ecosystem Management (Optional): Oversee and optimize workflows, reports, and dashboards within Salesforce to support project lifecycle and team collaboration.

Skills and Qualifications:

• Diploma in Communication and Electronics or relevant qualification.
• Minimum 3-4 years of experience in project management, preferably with PMO experience.
• Proven experience in managing projects using Salesforce project management tools and CRM.
• Strong knowledge of Agile Project Management methodologies and Scrum Master certification preferred.
• Proficient in MS Project, MS Excel (expert-level), MS PowerPoint, Word, Visio, and SharePoint.
• Experience with Power BI or Salesforce Reports & Dashboards for analytics.
• Excellent interpersonal, leadership, and communication skills.
• Strong analytical skills with attention to detail and problem-solving ability.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Self-driven, proactive, and capable of working independently.
• Familiarity with Salesforce workflows, reports, dashboards, and integration capabilities is a plus.
• Experience in vendor management and coordinating cross-functional teams.

Location: Indore, Hybrid

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