Full-Time

Vie – Business Analyst

Customer Experience Initiatives

Posted on 4/7/2025

Airgas

Airgas

5,001-10,000 employees

Supplies industrial, medical, and specialty gases

No salary listed

Junior, Mid

Villanova, PA, USA

Category
Customer Experience & Support
Customer Experience
Business & Strategy
Required Skills
Data Analysis
Connection
Connection
Connection
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Requirements
  • Master's degree in Business Administration, Finance or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, spoken and written in English
  • Proficiency in Google Office Suite (Sheets, Docs, Slides).
Responsibilities
  • Conduct data analysis to identify trends, pain points, and opportunities for improvement in the customer journey.
  • Assist in gathering and documenting business requirements for targeted CX initiatives.
  • Communicate findings and make recommendations.
  • Lead and/or support the development and implementation of solutions (playbooks) to enhance customer experience, including a company-wide customer loyalty program.
  • Collaborate with cross-functional teams (e.g., marketing, sales, operations) to ensure engagement, alignment and successful performance of the project once deployed.
  • Support ad-hoc customer experience related activities as needed
Desired Qualifications
  • Experience with Microsoft PowerBI customer experience principles and methodologies is a plus.
  • Knowledge of customer experience principles and methodologies is a plus.
  • Proficiency using G-Sheets (or MS-Excel) for data analysis and presentation is a plus

Airgas supplies industrial, medical, and specialty gases, along with hardgoods and related products. They are also a major supplier of safety products and ammonia products in the U.S. Airgas operates through a vast network of over 1,100 locations, including branches and production sites, and offers a strong e-Business platform for customer access. Their products and services are designed to enhance the performance of more than 1 million customers. Airgas stands out from competitors by combining a wide range of products with a dedicated team of over 18,500 associates, ensuring reliable service and expertise. The company's goal is to provide safe and effective solutions to meet the diverse needs of their customers while promoting equal employment opportunities.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Pittsburgh, Pennsylvania

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for gender-specific PPE aligns with diversity and inclusion trends.
  • Sky Oxygen acquisition can boost market share and operational efficiencies.
  • Recognition as a Military Friendly Employer enhances brand reputation and attracts veterans.

What critics are saying

  • Labor disputes, like the Maryland strike, could disrupt operations and customer satisfaction.
  • Sky Oxygen acquisition may face integration challenges, affecting operational efficiency.
  • Expansion of the Welding Education Initiative could strain resources if not managed well.

What makes Airgas unique

  • Airgas launched RADNOR Women's PPE line, targeting gender-specific safety needs.
  • Acquisition of Sky Oxygen strengthens Airgas's presence in the Great Lakes region.
  • High School Welding Education Initiative supports welding education across 65 schools.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Company News

Shop Metal Tech
Mar 7th, 2025
Airgas launches RADNOR Women's PPE line

Airgas, a supplier of industrial gases and safety products, has announced the launch of its RADNOR line of Personal Protective Equipment (PPE) designed specifically for women.

MBT Magazine
Mar 5th, 2025
Airgas Launches Women's PPE Line

Airgas launches women's PPE line.

Gasworld
Dec 17th, 2024
Airgas strengthens Great Lakes presence with Sky Oxygen acquisition

Airgas, an Air Liquide company, has acquired Sky Oxygen, a full-service industrial gas and welding supply business.

Gasworld
Dec 17th, 2024
Airgas strengthens Great Lakes presence with Sky Oxygen acquisition

Airgas strengthens Great Lakes presence with Sky Oxygen acquisition.

The Fabricator
Nov 20th, 2024
Airgas receives Military Friendly 2025 Gold recognition

Airgas, an Air Liquide company, has been awarded Gold Level recognition on the 2025 Military Friendly Employers list by VIQTORY for the third consecutive year, following three years of the Silver Level designation.

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