Full-Time
Office Service Representative 1
Updated on 9/12/2026
Canon Business Process Services
Managed workplace and document services
No salary listed
Boston, MA, USA
In Person
 Clerical & Data Entry (1) |
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- A high school diploma or equivalent.
- 0-1 year of experience working in a mailroom or professional office environment.
- Ability to perform routine functions of office equipment and systems, including fax, scanner, metering, stamping, tracking systems, photocopying, color copying, and binding.
- Ability to work overtime and meet deadlines.
- Ability to perform regular twisting, turning, squatting, bending, reaching, lifting, and prolonged periods of sitting, standing, or walking.
- Ability to lift and carry up to 20 pounds regularly, move more than 50 pounds with a mail cart, and occasionally lift up to 50 pounds.
- Ability to use hand and foot controls and occasionally climb stairs.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
- Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing inter-office pouches for client affiliates when applicable.
- Package and process outgoing overnight items, including Federal Express and UPS shipments, and log and deliver incoming overnight packages.
- Log outgoing and incoming items and review them for accuracy and completeness.
- Organize and distribute supplies, verify and log orders upon delivery, and monitor copy supplies, paper, and toner inventory.
- Handle items for distribution to client employees, affiliates, dealers, and others.
- Estimate runtimes for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies, and deliver and pick up copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
- Operate facsimile machines, send and receive facsimiles, maintain fax logs, enter fax data for client chargeback when appropriate, generate activity and confirmation reports, and confirm receipt when necessary.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Set up and maintain client kitchen areas and conference rooms, order food, and make coffee as directed.
- Provide reception services, including answering telephones, taking messages, and greeting visitors.
- Move boxes, supplies, or furniture and replace light bulbs as directed.
- Perform document scanning and prepare outgoing items for shipping.
- Learn new features and functionalities of copying machines, fax, scanning, and shipping equipment as introduced at the site.
- Provide customer service by understanding customer expectations, proactively resolving problems, and building client relationships.
- Perform additional duties as assigned.
- Knowledge of metering, weighing, logging, and other shipping procedures.
- Computer skills.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
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