HSS Director

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Drive long term cross-business growth, exceed customer expectations, and
differentiate Medtronic from the competition via effective planning and execution in the areas of HSS.

A Day in the life:

• Provide Healthcare Service/Solution Consultancy, oversees consulting projects that involve strategy development, organizational restructuring and management of the business to maximize efficiencies.
• Works with senior management of companies to determine long-term goals by analyzing the client’s business and making recommendations for changes and improvements.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR).Health Systems Strategies
• Build and maintain a “trusted advisor” relationship with key contacts in targeted Enterprise Accounts that complement the Commercial Sectors’ (CS) relationships and creates a competitive advantage for Medtronic. 
• Work closely with local Medtronic colleagues across all Commercial Sectors (CS) in order to help align interests among multiple customer segments and levels in Enterprise Accounts. 
• Drive the successful planning and execution of programs and strategic initiatives, in collaboration with the CS’s, in order to achieve long term cross- business growth in targeted Enterprise Accounts. 
• Conduct and lead the Regional Leadership Team Council to establish a regional business plan capturing priorities, strategies, tactics and metrics that will monitor and define excellence in execution and success. 
• Ensure effective development and execution of account plans for targeted Enterprise Accounts using SAMA knowledge, skills, tools.
• Ensure effective planning and execution of regional QBRs.
• Ensure effective planning and execution of Customer Business Reviews within targeted Enterprise Accounts (Tier 1 & Select Tier 2 Accts: 4x/yr, Tier 2 Accts: 2x/yr).
• Ensure effective regional planning and execution of the organization’s top market access/development priorities within targeted Enterprise Accounts.
• Ensure proper mapping, tracking & compliance of key contracts and tenders within Enterprise Accounts.
• Ensure the setting, tracking & achievement (via dashboards) of key performance metrics within Enterprise Accounts.
• Anticipate changing market conditions and business needs and drive thoughtful, well coordinated Medtronic of Canada value propositions segmented customers. 
• Provide strategic input and consultation to all CS’s with respect to RFP bid strategy and contract negotiations. Participate directly in contract negotiations with GPO’s and SSO’s where appropriate. 
• Take action on opportunities to make Medtronic easier to do business with and facilitate the rapid transfer of best practices across businesses in order to better meet changing customer needs.
• Interact and work closely with other departments including Clinical Research, Healthcare Economics, Marketing Communications, New Partnerships and Solutions, IBP, etc. where required.

DIFFERENTIATING FACTORS

Organizational Impact: Establishes program objectives, timelines, milestones, and budgets.
Establishes new policies and procedures that affect program management.
Has budget accountability for one or more major programs.
Program decisions are generally made independently with strategic or costly decisions recommended to higher level management.

Innovation and Complexity: Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
Problems typically impact multiple major job areas, businesses or functions within a program.
Enhances programs management processes to substantially improve programs.

Communication and Influence: Communicates and conducts briefings with senior or executive leadership regarding critical program outcomes .
Represents one or more programs as the primary internal and external contact and makes recommendations to leaders and executives.
Influences across functions and businesses to negotiate and gain cooperation on new proposals and programs with divergent objectives.

Leadership and Talent Management: Leads a matrixed small unit that typically includes multiple teams led by Program Managers and/or vendors.
Approves tasks and schedule necessary for successful program execution.
Not directly responsible for hire or fire decisions and people management.

Required Knowledge and Experience: Requires broad management knowledge and experience to lead project teams in multiple job areas.
Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 10 years of relevant experience and 7+ years of managerial experience, or advanced degree with a minimum of 8 years relevant experience and 7+  years of managerial experience.

REQUIRED QUALIFICATION

KNOWLEDGE/EDUCATION
• Bachelor’s degree or
• Advanced degree
• Requires broad management knowledge and experience to lead project teams in multiple job areas. 
• Typically has mastery level knowledge and skills within a specific technical or 
professional discipline with broad understanding of other areas within the job function. 
JOB EXPERIENCE 
• Minimum of 10 years relevant experience with 7+ years of managerial experience with a bachelor’s degree or
• Minimum 8 years of relevant experience with 7+ years of managerial experience with advanced degree.
• Experience in leadership role within medical devices or related industry 
• Experience building and leading high-performance teams toward high impact results 
• Experience working in a matrix organization preferred. 
• Experience working with decision makers at multiple levels of healthcare institutions, 
government authorities and advocacy groups.
SKILLS/COMPETENCIES
• Solid knowledge of the Canadian health care System, dynamics, and current issues of provincial government.
• Exceptional team building, team leading and team player skills 
• Strong collaboration & communication skills for working with multiple internal & external stakeholders.
• Ability to design and lead processes that drive multiple stakeholders and competing interests toward outcomes that are mutually beneficial and better than any one party could have come up with on their own. 
• Ability to form and maintain a broad network of relationships of key stakeholders. 
• Ability to assess, analyze and condense complex data or situations trends, issues and opportunities for actions and responses. 
• Ability to deliver complex information and to engage people behind strategies and decisions. 
• Understanding of policy making process, healthcare stakeholders and institutions.

• Deep understanding of and passion for Medical Device business with capacity to learn about multiple products & their benefits to the health care system.
• Track record of turning ideas into results.
• Strong strategic selling and negotiating skills. 
• Demonstrated ability to function at high level of integrity in people and business management practices. 
• Excellent communication, presentation, and marketing skills. 
• Innovative and creative agent of change. 
• Ability to “connect the dots” and see the big picture on key issues, not just the day-today tactics.
• Keen to learn and grow within a dynamic and ever-changing environment. 
• Experience in leading a new clinical approach to care in a complex system. 

DESIRED/PREFERRED QUALIFICATIONS 
KNOWLEDGE/EDUCATION
• Advanced degree 
JOB EXPERIENCE 
• Experience working directly with decision makers at multiple levels of healthcare organizations. 
• Experience with similar role in other companies.
SKILLS/COMPETENCIES
• Strong strategic account management skills & sound business acumen. 
• General understanding of health technology assessment processes that relate to Medtronic therapies. 
• Market access & market development skills and experience. 
• SAMA Certified 
• Strong organizational skills.
• Ability to work under pressure. 
• Ability to effectively manage multiple corporate, business unit and customer agendas.

• Advanced presentation skills. 
• Competent in Word, Excel, PowerPoint and other relevant software programs.

• Strong financial acumen – pricing, rebates, healthcare economic impacts. 
• Experience in a matrixed, multi-line business environment. 
______________________________________________________________________________
PHYSICAL JOB REQUIREMENTS
• Travel extensively within assigned region, and other travel mostly within Canada. 
• Attend business /sales meetings and select international Health Care conferences. 
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: 
While performing the duties of this job, the employee is regularly required to be 
independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for an annual long-term incentive plan.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here