Full-Time
Healthcare Coordinator
Updated on 8/1/2026
Deadline 7/23/27
PDS Health
Compensation Overview
$18 - $25.50/hr
Menifee, CA, USA
In Person
Travel may be required between offices.
Category
 Customer Experience & Support (2) |
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Required Skills
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurances is required.
- The candidate must be results oriented, including setting realistic goals, meeting commitments, remaining persistent, and prioritizing daily work to achieve results.
- The candidate must be a patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
- The candidate must be a process-focused operator who is data driven, detailed, organized, structured, knowledgeable about operational processes, and computer proficient.
- The candidate must demonstrate financial acumen, including understanding profit drivers, utilizing metrics, building the financial understanding of staff and clinicians, and understanding local market drivers and competition.
- The candidate must be an influencer who actively listens and observes behavior and creates a win-win need for change.
- The candidate must be self-motivated and reliable, capable of working independently and as part of a team.
- The candidate must be able to multitask effectively without compromising work quality.
- The candidate must have interpersonal, oral, and written communication skills.
- The candidate must be able to handle and maintain the confidentiality of patient records.
- The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to start the dentistry diagnosed by the Dentist.
- Achieve proficiency in the PDS system and use its tools, skills, and talents to assist patients in making the best decision for their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options so patients can choose dentistry that fits their budget.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before treatment for patients who require them.
- Ensure the office exemplifies the Comprehensive Care Model within the offices and through referrals outside the office.
- Participate actively in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics and results.
- Demonstrate stewardship of the PDS brand by making decisions consistent with the PDS brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory bodies.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.