Full-Time
MetTel
501-1,000 employees
No salary listed
Senior, Expert
Holmdel, NJ, USA
Must be onsite in our Holmdel, NJ Office.
- A good understanding and hands-on experience of Cisco/BroadSoft and Oracle SBC configurations and reference architectures.
- Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
- Work with Hosted Voice environments (BroadSoft Preferred), Session Border Controller experience for Access and SIP Trunking.
- Knowledge of Legacy E9-1-1 and NG9-1-1 technologies and standards such as NENA i3. Knowledge of Kari's Law and RAY BAUM'S act.
- Experience with Avaya, Cisco, Oracle, BroadSoft, Microsoft suite of telephony and UC products, Polycom, Adtran IADs.
- In-depth knowledge of IPv4 & IPv6 network technologies such as IP addressing (CIDR, VLSM), ARP, IP routing, etc. Layer-2 network technologies including 802.1q VLAN tagging.
- Manage end-to-end Voice and Collaboration infrastructure delivery lifecycle including the collection and translation of business requirements to enable technical execution of network programs and projects.
- Experience working with vendors providing VoIP network components to the company. This includes staying abreast of new VoIP components or new features on existing VoIP network that could benefit existing or future customers.
- Experience with VoIP security platforms, Robocalls mitigation, STIR/SHAKEN, VoIP troubleshooting Tools.
- Experience working with LCR (Least Cost Routing) and carrier rate decks.
- Voice Traffic & Translation experience, full understanding on LERG updates and deployments.
- Good knowledge of Networking; TCP/IP, SFTP, DHCP, LAN, WAN, MPLS, Cisco Routers, Switches/Firewalls.
- Provide Tier4 technical support for enterprise customer network, including troubleshooting voice, video and data (IP) traffic.
- Experience designing and deploying carrier SIP solutions.
- Experience with private, public and hybrid clouds preferred.
- Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
- Experience developing and executing test plans to evaluate new VoIP network elements, new capabilities and or new VoIP related service offerings.
- Must have strong/extensive experience with ACME/Oracle SBC, BroadSoft Broadworks.
- Experience in methods and best practices in detailed engineering in voice and network development.
- 7+ years Voice Engineer company experience
- Must be onsite in our Holmdel, NJ Office
- VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1996
Simplify's Take
What believers are saying
- MetTel's SD-WAN solution won the 2024 Fierce Network Innovation Award.
- Partnership with Talkdesk enhances customer service with advanced GenAI features.
- Growing demand for secure communications aligns with MetTel's Sotera SecurePhone.
What critics are saying
- Competition from SD-WAN providers like Aryaka and Viasat may erode market share.
- Regulatory challenges could impact satellite-based communication services.
- Starlink's network stability issues may affect MetTel's service reliability.
What makes MetTel unique
- MetTel integrates SD-WAN with Starlink for enhanced satellite connectivity.
- MetTel is a five-time Leader in Gartner's Magic Quadrant for Managed Network Services.
- MetTel's Sotera SecurePhone offers high-security mobile communications for government and enterprises.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
NEW YORK, Jan. 14, 2025 /PRNewswire/ -- MetTel, a leader in digital transformation and IT communications, today announced its SD-WAN solution has won a 2024 Fierce Network Innovation Award in the Business Services category. This prestigious award recognizes MetTel's commitment to optimizing network performance for businesses by integrating SD-WAN with Starlink satellite connectivity
Managed services provider MetTel announced on Wednesday that it partnered with Starlink to deliver its software-defined wide area networking - or SD-WAN - service through the company's network of low-Earth orbit satellites.
MetTel named a Leader in the 2024 gartner(r) Magic quadrant(tm) for Managed Network Services for the fifth consecutive year.
NEW YORK, Sept. 11, 2024 /PRNewswire/ - Amberwell Health, a Kansas healthcare system serving thousands of patients across two full-service medical centers and seven clinics, has partnered with MetTel, a leading provider of digital transformation and communication solutions, to modernize its network and communications systems and enhance the patient experience.
MetTel's Client Experience (CX) organization recognized for their excellence in customer serviceNEW YORK, July 9, 2024 /PRNewswire/ -- MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in the Customer Service Department of the Year category in the 22nd Annual American Business Award®.This American Business Award recognizes the achievements of MetTel's Client Experience (CX) organization, comprising nine teams, for demonstrating remarkable efficiency and innovation in customer service. The organization has notable achievements, including a 40 percent increase in POTS Transformation installations, support for over 2,000 managed services dispatches, a 30 percent cost reduction in the MetTel Contact Center while servicing 2,400+ clients, and a robust 31 percent growth in mobility lines year-over-year.American Business Award judges noted MetTel's recognition by saying:"The organization sets a high standard for customer service, demonstrating unwavering dedication to innovation, efficiency, and client satisfaction""Congratulations on a great 'integrated' job all round which lead to sustainable changes for the good of clients and MetTel""This solidifies its position as a leader in customer service""MetTel's Client Experience organization showcases exceptional customer service, marked by their significant data improvement evidence""Providing world class customer experiences is the foundation of everything we do," noted Bryan Phelps, Executive Director, MetTel Client Experience. "Year after year, we are recognized for the value our customer service teams deliver to our clients. This award reflects our commitment to delivering fully managed services with exceptional customer service resulting in the best customer experience (CX) in the communications industry."The American Business Awards is a premier business awards program. More than 3,700 nominations were submitted this year for consideration in a wide range of categories.About MetTelMetTel is a global communications solutions provider for businesses and government agencies. We design and deploy tailored connectivity and networking solutions for voice, data, mobility, and IoT by leveraging our global private network and the industry's broadest portfolio of innovative technology