Workplace Operations Manager
Posted on 11/9/2023
Lyft

10,001+ employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.

Company Stage

Series I

Total Funding

$5B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

2%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Customer Service
Management
Communications
Zendesk
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • 5+ years of Customer Service experience
  • 5+ years of Workplace Operations experience
  • Previous people management experience required
Responsibilities
  • Actively participate in facilitating an ongoing delightful employee experience by overseeing the consistent delivery of exceptional operational and facilities support in our various office and field locations
  • Manage all day to day operations for each location and delegate tasks to Workplace Operations team members on site as needed
  • Manage relationships between property management and landlords
  • Manage all vendor operations and relationships including but not limited to; janitorial, food/beverage service, internal security and others as needed. Heavily involved in the RFP/SOW process for potential vendors
  • Manage the OPEX budget for ongoing operations and events
  • Oversee the management of the Zendesk ticket workflow for all locations and respond to escalated tickets as necessary
  • Partner with the Physical Security team to ensure all security standards are in place and adhered to at all times. Receive, assess, solve for or escalate to the Director of Global Workplace Operations any escalated security and operational issues that arise in any location
  • Partner with Development to assist with new employee seating assignments and make adjustments in seating assignments as needed
  • Manage additional Workplace Operations team members and provide coaching, guidance, feedback and structure to support their professional growth and development
  • Assist senior management in overseeing the opex budget for the property(s)
  • Coordination of facility maintenance, improvements and construction as necessary
  • Other site specific duties required by the property in question
  • Travel to other locations when necessary
Desired Qualifications
  • Be aligned with Lyft’s Core values: Uplift Others, Make it Happen and Be Yourself
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Ability to successfully coach, develop and manage direct reports to a level of high performance
  • Strong ability to manage competing priorities and projects
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively
  • Ability to remain agile and multi-task effectively in a fast paced environment
  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed