Hotel Manager

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Golf, Spa & Health Club, Food & Beverage, and Culinary)
• Lateral movement role for current director of Operations, Hotel Manager and EAMs only
• F&B background is preferred
• Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
• Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
• Support the General Manager in the overall management and strategic direction of the hotel.
• Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
• Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
• Maintain constant awareness of all ongoing activities throughout the entire operation.
• Drive quality across the resort and inspire the team to create extraordinary guest experiences.
• Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
• Assume the responsibilities of the General Manager in their absence.
• Guarantee through effective supervision that all services offered are always available and carried out efficiently.
• Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
• Verify daily that all standards and procedures are adhered to.
• Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
• Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
• Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
• Oversee hotel ownership, membership, and local community relations.
• Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
• Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
• Ensure each department meets its quantitative and qualitative targets.

Qualifications

What you will need to do this role:

• Strong leadership capability with the ability to inspire, motivate, and develop high-performing teams.
• Excellent operational knowledge with strong commercial and financial acumen.
• Bachelor’s Degree from a reputable hospitality school preferred, or equivalent experience.
• 5 years’ operational management experience with a strong Rooms and/or Food & Beverage background, or at least 2 years in a similar senior operational role.
• Strong understanding of hotel operations, business acumen, and luxury service delivery.
• Excellent written and spoken English; additional local language skills are desirable.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
• Demonstrated leadership competencies including communication, coaching, and team development.
• Well-presented and professionally groomed at all times.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.