Operations Manager

Comprising over 77 Distribution Centres across 8 countries, FPS stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations.

Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantee that garages and fast-fit centres can repair and maintain their customers vehicles as quickly and efficiently as possible.

Work Pattern: Monday - Friday 2200 - 0630

Key responsibilities:

• Responsible for inbound and outbound operations within the NDC.
• Manage and develop your warehouse management team to ensure effective management of people and the daily operation to achieve deadlines, service levels and quality standards.
• Able to react quickly and effectively to any operational changes. Able to make decisions confidently and direct resources to the appropriate areas.
• Monitor and manage the quality of stock and improve the ‘first time pick’ accuracy.
• Deliver cost savings within the operation against your budgeted numbers.
• Challenge the status quo on KPIs to improve performance via continuous improvement.
• Daily resource planning to meet customer order demand, including holiday and absence cover through temporary resource and overtime planning.
• Ensure that procedures and processes are followed, standards are maintained and there is a continual improvement culture within your teams.
• Ensure stock accuracy is kept to a high standard by being put away correctly and that goods in management systems are routinely checked and challenged as appropriate.
• Develop and maintain effective working relationships with internal and external customers, acting on queries and responding with corrective actions.
• Responsible for target setting and performance management through regular team reviews.
• Identify and plan team development needs and contribute to succession planning.
• Ensure the disciplinary / grievance process and company procedures are followed.
• Ensure return-to-work interview process is followed in line with absence management process.
• Participate in recruitment activities and through your direct reports ensure we carry out probation reviews for new employees.
• Monitor staff rota to ensure adequate cover in all departments to minimise absence conflict and assist with weekend/night cover when required.
• Maintain effective two-way communication with your direct reports and wider team, including running weekly meetings.
• Participates in projects, courses, and other development activities.
• Ensure compliance with Health and Safety legislation, encouraging and developing a positive approach to safety at all levels.
• Maintain a safe physical environment for self, staff and visitors, including completion of health and safety checks and that defects are reported and rectified.
• All accidents are investigated, root cause established, and a positive approach taken on future prevention and improvement.
• Ensure team contribute to a safe working environment and housekeeping is maintained daily.
• Complete weekly operational and safety audits, record issues / hazards and resolve.

Skills & Experience:

• +3 years of people management experience including headcount of +80 colleagues.
• Strong communication and influencing skills.
• IOSH / NEBOSH qualification would be advantageous
• PC literate including Microsoft word, excel, power point and outlook, and WMS experience
• Previous experience of fast paced environments with unpredictable volumes, coupled with the ability to use judgement through evaluation and analysis.

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FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic