Facebook pixel

Inbound Sdr
Posted on 4/15/2022
London, UK
Experience Level
Desired Skills
  • Passionate about our mission, our products, and our customers
  • Ability to work cross-functionally
  • A strong communicator; internally, externally, online and offline
  • Strong storytelling skills
  • Adaptable; things can and do change fast around here so we need someone who's ready for the ride
  • Genuinely curious and compassionate with excellent listening skills
  • Able to stay calm under pressure
  • Highly organized and capable of managing a high volume workload
  • Service and solution-oriented; able to guide users and prospects down the path that's right for them
  • Persistent, resilient, and thorough
  • Manage all inbound sales leads via web forms (Salesforce) and live chat (Drift) in an efficient manner
  • Act as an ambassador and advocate for Canva, sharing your passion and knowledge with customers and prospects
  • Educate and address questions from current users and prospective users via phone, email, chat and video as appropriate Work in collaboration with your peers, Leadership, our Sales team, and our Support teams
  • Coordinate internal teams to facilitate designs to prospects and clients
  • Facilitate the purchase of Canva subscriptions with organizations < 100 employees
  • Perform light qualification on inbound leads from organizations with 100+ employees
  • Route qualified inbound leads to our Territory Account Executives as appropriate
  • Route support requests to our Customer Happiness Team (aka Support) via live chat (Drift) and support ticket system (Jira)
Desired Qualifications
  • Experience with G Suite (Gmail, Google Calendar, etc.)
  • Experience with Salesforce
  • Undergraduate degree

1,001-5,000 employees

Online design and publishing tool
Company Overview
Canva is on a mission to empower everyone in the world to design anything and publish anywhere.
  • Competitive health benefits plans to support you and your wellbeing
  • Equity packages truly be a part of the Canva journey
  • 401(k) retirement plan with company contribution to support you, with your future Hybrid work model (in-office & from home) coming together for 8 days a year. The rest, you choose where you work best.
  • Flexible leave so you can recharge, give back, support others or focus on your own professional development.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. It could be anything, from a Masterclass subscription to an electronic stand-up desk, a pilates membership, or dinner out with a teammate. Because you know what you need to Vibe and Thrive, better than anyone.
  • Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and other benefits to support your physical, mental, and social wellbeing.
  • Canva For Good program matching your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.
Company Values
  • Make complex things simple
  • Set crazy goals and make them happen
  • Be a force for good
  • Empower others
  • Pursue excellence
  • Be a good human