Senior Manager

Job Description

The Senior Manager – Australia & New Zealand will have operational management responsibility for Tradewin’s consulting Practice in Australia, with objective to grow and develop Tradewin’s services within the Australian and New Zealand markets. In summary, the objective of the role is to maintain a Practice that:

✓ provides great customer service;

✓ provides opportunities to its staff, supported by Practice growth;

✓ ensures compliance at all levels of Tradewin’s policy framework;

✓ employs and develops exceptional staff;

Business Development

• Actively develop business for the Practice through involvement in the sales and retention process, in close coordination with our network.
• Build market awareness and brand recognition for Tradewin in the local market.
• Promote Tradewin’s credibility and value proposition.
• Conduct joint sales calls with sales and account management staff, as well as independently.
• Collaborate with other Tradewin Practice leaders to cultivate opportunities.
• Utilize Tradewin’s CRM to actively manage and grow the Practice’s sales pipeline.

Operations

• Possess deep regulatory and practical knowledge of all elements of Customs & Trade, including Valuation, Classification, Origin, Trade Remedies, FTAs, Concessions, Export Controls, etc. Provide customers with practical solutions based on risk and opportunity management.
• Serve as the Principal Consultant for the Practice, overseeing and reviewing all deliverables.
• Be a Licensed Customs Broker in Australia, responsible for filing/overseeing PWAs or Refunds as required.
• Understand and monitor the utilization/realization of the Practice and its individual consultants.
• Design product offerings that provide value to the local market and customer base.
• Instill and foster a climate of compliance with local laws, regulations, and internal policies, including the Company's Code of Business Conduct, internal procedures, external government regulations, and customer requirements.
• Ensure that client SOPs (where applicable) are understood and meticulously followed to meet expectations and KPIs.
• Ensure processes/procedures are in place and followed through peer reviews, file audits, work product quality control, document retention, and Accounts Receivable management.

People

• Identify, develop, and mentor personnel within the Practice.
• Continuously monitor the performance of personnel and departments (where applicable).
• Develop and maintain a strong internal structure to support growth.
• Conduct timely staff appraisals
• Recruit, hire, train, and mentor great staff.
• Periodically review Practice goals and business plans with staff to ensure buy-in and accountability.
• Meet company standards of 52 hours of training per year, including management and leadership training as needed.

Culture

• Proactively promote the company’s cultural attributes
• Periodically monitor customer service levels within the Practice.
• Stay ahead of the curve by identifying new service offerings, regulatory changes, and potential risks to the enterprise.

General

• Perform other tasks and activities as requested by the Principal, Asia Pacific.

Qualifications

• University degree in Law, Supply Chain Management, International Business, Economics, or a related field
• Qualification as a Licensed Customs Broker
• Minimum of 10 years of industry experience
• Consulting experience and a consulting mindset
• Strong business acumen
• Proven leadership background and attitude
• Strong market and product knowledge
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve favorable outcomes
• Proven negotiation skills
• Ability to successfully drive processes, process improvements, and corporate change initiatives
• Competent PC skills, including Microsoft Office applications; experience with Power BI and SharePoint is desired
• Ability to maintain strong relationships and collaborate effectively with internal and external stakeholders