Full-Time

Robotics Technical Support Specialist

Posted on 5/13/2026

Standard Bots

Standard Bots

51-200 employees

Robotic automation provider offering subscription-based RO1

Compensation Overview

$80k - $120k/yr

+ Employee Stock Options

Remote in USA

Remote

Occasional travel up to 25% for training, customer support visits, or team events.

Category
Customer Experience & Support (1)
Required Skills
Hubspot
Requirements
  • Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
  • 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
  • Proven troubleshooting skills with mechanical, electrical, or software systems
  • Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
  • Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
  • Organized and able to manage multiple open support tickets simultaneously without dropping the ball
  • Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Responsibilities
  • Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
  • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
  • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
  • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
  • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
  • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
  • Own ticket management processes and proactively recommend improvements where inefficiencies exist
  • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Desired Qualifications
  • Working understanding of networking, protocols, and device connectivity
  • Experience with collaborative robots (cobots) or industrial robot programming
  • Understanding of machine vision, sensors, or end effectors
  • Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems

Standard Bots provides robotic automation solutions for SMEs. Its RO1 is a collaborative robot with a camera that handles tasks such as machine tending, pick-and-place, packing, sanding, polishing, palletizing, inspection, deburring, gluing, and painting, without requiring programming knowledge. It uses a subscription model starting at $500 per month per robot, including the robot, hardware replacements, remote troubleshooting, and ongoing support. The goal is to make automation affordable and easy for businesses, differentiating itself with simple operation, transparent pricing, and comprehensive maintenance.

Company Size

51-200

Company Stage

Series B

Total Funding

$87M

Headquarters

Glen Cove, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • $63M Series B from General Catalyst expands engineering team.
  • New 30kg payload robot unveiled at Automate Show 2024.
  • 16,000 sq ft New York factory opens June 2025.

What critics are saying

  • Universal Robots' UR20i undercuts RO1 with lower costs.
  • Figure AI's Figure 02 obsoletes specialized arms in 2026.
  • RightHand Robotics erodes pilots in Amazon warehouses now.

What makes Standard Bots unique

  • RO1 cobot uses no-code programming for SMEs without expertise.
  • Subscription starts at $500 monthly, includes maintenance.
  • Integrates Cognibotics' CogniCal for precise AI calibration.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Options

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-7%

2 year growth

-3%
Mynewsdesk
Jan 12th, 2026
Standard Bots selects Cognibotics' calibration for next-generation AI cobots

Standard Bots selects Cognibotics' calibration for next-generation AI cobots. Calibration for next-generation AI cobots. Standard Bots, an AI-driven robotics company building collaborative robot arms in the United States, has selected Cognibotics' CogniCal calibration for its next-generation cobot platform. CogniCal delivers world-class accuracy, making robots easier to integrate and commission across a wider range of tasks. With accurate robots, training of AI driven robot tasks becomes more efficient and transferable between robot individuals; Critical for scalable intelligence. Standard Bots is known for its RO1 cobot and a new 30 kg, 2 m reach model. Both combine 6-axis arms with integrated AI, 3D vision, and no-code programming. "Cognibotics delivered the most robust and production-ready calibration technology we tested, outperforming both open-source and commercial alternatives. Their solution becomes a key enabler in how we scale Standard Bots," said Evan Beard, CEO of Standard Bots. Precision that scales across robots and sites. Robot accuracy makes application building easier and integration of e.g. cameras more valuable. CogniCal limits the difference between robot individuals, caused by geometry deviations and payload influence; phenomena that otherwise introduces noise in the AI system training data, or require costly adaptations of the robot programs in the classical case. "AI is changing how robots are programmed, but factories still rely on precision, uptime, and predictability. That's where Cognibotics comes in. By combining Standard Bots' AI-first cobots with our calibration, manufacturers get robots that are as accurate and stable as traditional high-end systems, but deployable at software speed," said Fredrik Malmgren, CEO, Cognibotics For end-users, this means shorter commissioning times, better predictability and AI-trained skills that are easily transferred between robots and sites. About Standard Bots. Standard Bots is a leading American robot manufacturer dedicated to making robots simple so humans can do more. Headquartered in Glen Cove, NY, Standard Bots designs and assembles industrial robots in the USA that are bolstered by programming software and AI training models developed in-house to provide a robust physical AI platform to the world. The company has received over $63M in funding led by General Catalyst with participation from Amazon Industrial Innovation Fund and Samsung Next. For more information, visit: standardbots.com About Cognibotics. Cognibotics is a Swedish motion-technology company pioneering intelligent automation that enhances productivity, sustainability, and human work quality. Its modular tech stack closes the gaps between existing industrial technologies while also providing new high-performance motion control, novel arm kinematics, a dynamic real-time software platform, intuitive motion programming, and emerging motion intelligence. Together, these technologies enable partners and customers to build smarter and more flexible automation systems. For more information, visit: cognbotics.com

Design and Development Today
May 12th, 2025
Standard Bots Opening New Manufacturing Facility in New York

Standard Bots opening new manufacturing facility in New York.

BEAMSTART
May 9th, 2025
Standard Bots Expands Production Facility and Unveils New 30kg Payload Robot

At The Automate Show, Standard Bots will demonstrate its in-house-developed physical AI, a groundbreaking technology designed specifically for its robots and powered by the NVIDIA Isaac platform.

The Robot Report
Dec 3rd, 2024
Aws Offers Accelerated Robotics Simulation With Nvidia

Listen to this articleAWS and Isaac Sim can help accelerate robotics development, says NVIDIA. NVIDIA Corp. today announced at AWS re:Invent enhanced tools for robotics developers, as well as the availability of NVIDIA DGX Cloud on Amazon Web Services and offerings for artificial intelligence and quantum computing. The company said that NVIDIA Isaac Sim is now available on NVIDIA L40S graphics processing units (GPUs) in Amazon Elastic Cloud Computing (EC2) G6e instances. It said this could double scaling robotics simulation and accelerate AI model training. Isaac Sim is a reference application built on NVIDIA Omniverse for developers to simulate and test AI-driven robots in physically based virtual environments

AlleyWatch
Jul 15th, 2024
The AlleyWatch Startup Daily Funding Report: 7/15/2024

Standard Bots, an AI-powered robotics startup, has raised $39M in Series B funding from investors that include led by General Catalyst.