Operations Manager

Job Title: Operations Manager, AVP

Location: Jaipur, India

Role Description

• VP is responsible for upholding the profitability and values of an organization by leading business operations. Their duties include consulting with senior leadership personnel to determine business goals or initiatives, visiting with Directors or Department Managers to relay information about company needs and reviewing operational data to make inferences about their organization’s success.
• VP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.

Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:

• Asset Services e.g., Corporate Actions, Reconciliations- Income/Stocks
• Trade Processing- Trade Lifecycle, Settlements(Matching/Fails), Non Trades, Cancellation and Corrections
• Tax Services- International Tax Reclaims, Compensation Tax Processing (Abgeltungssteuer), US Tax reporting
• Operations Control- Securities activation

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Strategic Planning: Develop and implement operational strategies aligned with the bank’s overall goals and objectives
• Performance Monitoring: Establish and Deliver Key Performance Indicators (KPIs) to measure operational performance, track progress and identify areas for improvements
• BAU Deliveries: Ensure excellent business deliveries by monitoring service quality, addressing issues and complaints and implements measures to enhance the overall business quality
• Process Improvement: Identify areas for operational efficiencies through automation, process reengineering and digitization initiatives
• Risk Management: Assess and mitigate operational risks, develop contingency plans, and ensure compliance with regulatory requirements
• Team Management: Supervise and lead a team of operations Manger and staff, provide guidance, and foster a culture of collaboration and high performance
• Budgeting and Cost Control: Develop and mange budgets for operations, monitor expenses and identify cost-saving opportunities
• Technology and Systems: Oversee the implementation and maintenance of technology systems to support operational processes and ensure data security
• Relationship Management: Collaborate with internal Stakeholders such as Senior Management, risk and compliance teams, and other departments to ensure operational alignment and effective communication
• Regulatory Compliance: Stay updated on banking regulations, policies and ensure operational processes adhere to all legal and regulatory requirements
• Business Continuity Planning: Develop, Follow, and implement plans to mitigate Operational disruptions and ensure business continuity in the event of crises
• Reporting and Analytics: Monitor operational metrics, generate reports, and provide data-driven insights to Senior Management regularly for informed Decision Making
• Transitions & Transformations: Manage the Operational impact of Organizational changes for all market driven and client driven changes. Ensure all transformations are successfully absorbed with no service disruption
• Talent Development: Identify Skill gaps, provide training and development opportunities for operations staff and foster a culture of continuous learning
• Stakeholder Communication: Effectively communicate operational updates, challenges and strategic initiatives to Senior Management, Council Members and Other stakeholders
• Quality Assurance: Implement quality control processes and standards to ensure accuracy, compliance, and adherence to Service Level Agreements
• Team Development: Recruit, hire, train and mentor operations manager and staff members providing guidance and support for their professional growth
• Performance Management: Set performance objectives, conduct performance evaluations, provide constructive feedback, and address any performance issues within the team
• Workforce Planning: Assess staffing needs, develop staffing strategies an create succession plans to ensure adequate staffing levels and talent pipeline
• Employee Engagement: Foster a positive work environment, promote employee satisfaction and engagement, and implement initiatives to enhance employee morale
• Diversity and Inclusion: Promote diversity and inclusion within the operations team, fostering an inclusive work environment that values different perspectives and experiences

Your skills and experience

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in Commerce is preferred.
• Master’ degree in Commerce or business administration from reputed institute would be an added advantage.
• German Language certification from premier Institute (Preferred)
• 15+ years of overall experience
• 7-8 years of leadership experience
• Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

• Excellent Inter-personal and Public Speaking Skills
• Proven Strategic Planning and Budgeting Experience
• Strong sense of Teamwork
• Sense of Risk Management
• Design, creativity, and problem-solving skills
• Integrity, ethical standards, and sound judgment
• Excellent command on MS Office skills particularly MS Excel and Power point
• Human relations skills to select, develop, mentor, discipline, and reward employees

Additional requirements

• Flexible to business travel
• Flexible to relocate to DB India work locations as per business needs

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.