Account Manager

What’s the opportunity for an Account Manager - SMB at Gearset?

• Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
• Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
• Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
• Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
• Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
• Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
• Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.

What you'll achieve

• Consistently hit or exceed expansion and growth targets within the SMB segment.
• Drive strong product attach and increased customer lifetime value.
• Contribute to predictable, repeatable growth across a large and varied customer base.
• Build the judgement and execution quality needed to progress into Strategic Account Management.
• Be a reliable, high-standard contributor within the Growth organisation.

About you

• Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
• Comfortable managing a large portfolio of accounts and prioritising where to focus.
• Strong discovery, demo, and commercial communication skills.
• Good commercial judgement with good attention to detail.
• Collaborative approach, with a focus on continuous improvement and raising standards.

Great to haves

• Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
• Familiarity with Salesforce, DevOps tooling, or usage-led approaches to account prioritisation.

Salary and benefits (the stuff you’d expect!)

• OTE is £50k - £58k (depending on experience)
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week)
• Opportunity to join our Long Term Incentive Plan
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
• Company pension plan (matching up to 5%)
• Bupa healthcare
• Life insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits