Full-Time
Phones Field Engineer
Confirmed live in the last 24 hours
AI-enabled communication platform for local businesses
Senior
Lehi, UT, USA
- Minimum of 5 years of experience in Networking and VOIP Telephony including CCNP certification or equivalent experience
- Proven technical knowledge in phone systems, VoIP, and network connectivity
- Experience with IP/SIP/Firewalls/Network Security, Routers and Switches ranging from SMB to Enterprise
- Familiarity with VoIP protocols such as SIP, RTP, and RTCP
- Experience troubleshooting VoIP quality issues such as jitter, latency, packet loss, and echo
- Knowledge of network infrastructure and protocols, including LAN, WAN, VLAN, and QoS
- Strong problem-solving and analytical skills
- Excellent communication and time/project management skills.
- Experience in pre-sales and post sales technical support
- Partner with Sales and Onboarding to evaluate customer networks to ensure customers are set up for success with Podium Phones from day 1
- Serve as an escalation point for difficult-to-diagnose technical issues related to Phones, especially with respect to network and connectivity problems
- Develop and and document networking processes for troubleshooting customer Phones installations and networks
- Work closely with Engineering and Product teams to provide feedback on customer needs and product improvements
Podium is a leading provider of AI-powered communication solutions for local businesses, effectively merging messaging, payment collection, and marketing within a single platform. This tech-focused environment fosters a culture of innovation where employees engage in developing tools that help businesses enhance customer interactions and operational efficiency. Working here offers an opportunity to contribute to an industry-leading platform that directly impacts local business success across various sectors.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -9%2 year growth
↓ -11%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag