Full-Time

Phones Field Engineer

Confirmed live in the last 24 hours

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Consumer Goods

Senior

Lehi, UT, USA

Required Skills
Communications
Requirements
  • Minimum of 5 years of experience in Networking and VOIP Telephony including CCNP certification or equivalent experience
  • Proven technical knowledge in phone systems, VoIP, and network connectivity
  • Experience with IP/SIP/Firewalls/Network Security, Routers and Switches ranging from SMB to Enterprise
  • Familiarity with VoIP protocols such as SIP, RTP, and RTCP
  • Experience troubleshooting VoIP quality issues such as jitter, latency, packet loss, and echo
  • Knowledge of network infrastructure and protocols, including LAN, WAN, VLAN, and QoS
  • Strong problem-solving and analytical skills
  • Excellent communication and time/project management skills.
  • Experience in pre-sales and post sales technical support
Responsibilities
  • Partner with Sales and Onboarding to evaluate customer networks to ensure customers are set up for success with Podium Phones from day 1
  • Serve as an escalation point for difficult-to-diagnose technical issues related to Phones, especially with respect to network and connectivity problems
  • Develop and and document networking processes for troubleshooting customer Phones installations and networks
  • Work closely with Engineering and Product teams to provide feedback on customer needs and product improvements

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-9%

2 year growth

-10%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag