Job Description

• Lead company efforts to secure necessary permissions and license agreements from various copyright holders/scale authors
• Complete proactive, detailed research of scales to determine use and functionality of the scales in electronic systems
• Learn and share knowledge with the broader Medable team and company about industry advancements and changes in scales and translations
• Lead the Medable company-wide initiative to proactively build and maintain a scale library 
• Develop and continually improve company processes to create a streamlined process for high quality and on-time delivery of all scales and translations
• Create and manage detailed project-specific timelines to ensure deliverables are complete on time as scoped
• Work closely with Medable project managers to act as a liaison between Medable and third-party vendors
• Develop and maintain document checklist for project management team to prepare when initiating translations
• Attend project kick-off meetings (both internal and external) 
• Serve as the department liaison between Customer Success and Legal to ensure timely completion of all legal documentation necessary for granting licensing permissions 
• Assist in clients in preparations for IRB/EC regulatory submissions (including providing all necessary documents such as screenshots) 
• Identify and track KPIs as it relates to all activities for scales and translations 
• Review and approve pass-through invoices and maintain a monthly activity tracker for financial obligations as it relates to scales and translations
• Support process improvement and development of SOPs
• Provide training to other team members and help to troubleshoot technical issues from translation vendors as needed
• Review of deliverables for accuracy and completeness
• Has in-depth understanding and knowledge of Medable’s software and the use cases of Medable’s solution in the market
• Proactively identifies and addresses issues or risks
• Other duties as assigned 

Qualifications

• 4+ years of experience working in translations and scale management for clinical trials  or a combination of education and experience
• Strong interpersonal skills and leadership
• Excellent communicators both orally and in writing
• Strong project management skills
• Prior track record working with clinical trial scale management and translations 
• Team player
• Exceptional organizational skills 
• Experience with clinical trial (ePRO, EDC, mobile) or healthcare software solutions (preferred)
• Experience working in the clinical trial industry
• Experience with translation and scale vendors

Minimum Level of Education:

• Bachelor’s degree in language services or healthcare or a related field

Preferred Degree/Certification:

• Master’s degree in language services or health-related degree

Software Skills:

• Microsoft Excel, Microsoft Word, Microsoft PowerPoint

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