Customer Service

Description

Job Description:

This position is primarily focused on customer service, order entry and administrative office work. You need to be highly organized and have strong computer and administrative skills.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Politely greet visitors making sure they follow all protocols and assisting them in getting where they need to go
• Promptly handle incoming phone calls, emails and all forms of communications
• Filing of company documents both in paper and electronic formats
• Maintain the office related supplies including placing, receiving and distributing orders
• Manage all mail functions including sorting and delivering incoming mail and preparing and sending outgoing mail
• Prep, review, and data enter purchase orders to ensure accuracy and prepare for production in timely manner but with high level of accuracy
• Processing of orders in our ERP computer system
• Various data entry tasks which need to be done in a timely manner but with a high level of accuracy
• Other administrative tasks that may be requested
• Computer skills should include extensive experience with Microsoft products – Excel, Word and Outlook, Enterprise Resource Planning (ERP) systems, Adobe and similar office systems

Requirements

Job Requirements:

• Excellent customer service skills on the phone and in person
• Attention to detail is crucial; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Strives to continuously build knowledge and skills
• Ability to prioritize and stay organized
• Listens and gets clarification; Responds well to questions
• Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments
• Must be able to lift and carry 25 lbs
• Must be able to physically use various pieces of office equipment
• Must be able to sit for long periods of time
• Must be able to look at computer screens for long periods of time
• Must be able to effectively greet, work with and speak to visitors

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates mainly in the office area. This role routinely uses standard office equipment such computers, copiers and scanners. Employee will also be trained to be proficient with various software packages the company utilizes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work:

This is a full-time non-exempt position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with a 1 hour lunch break, 40 hours per week, with additional hours as required which may be during the week or on weekends.

Wage:

$22.00 to $26.00 per hour based on experience

Travel:

There is typically no travel required of this position.

Required Education and Experience:

• High school diploma or general education degree (GED), required
• Minimum of five to seven years of related experience and/or training; or equivalent combination of education and experience
• Supervisory experience preferred

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.