Solutions Engineer (Remote) @ Attentive

Solutions Engineer (Remote)

Posted on 11/12/2021

INACTIVE

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

JavaScript

HTML/CSS

Management

Marketing

REST APIs

SQL

Python

Requirements

Affinity for problem solving and crafting creative, reusable solutions
Ability to read and write HTML/CSS/Javascript. Familiarity with SQL and Python/ability to write basic scripts a plus
Understand how to leverage browser developer tools/console etc
Familiarity with REST APIs and API documentation
Willingness to step out of your comfort zone to try/learn new things
Insightful, innovative and adaptable in a dynamic and fast-paced environment
BS/BA Degree or equivalent
Strong communication skills; ability to explain technical concepts to non-technical people
A critical thinker with the ability to logically and methodically investigate and problem-solve
Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environmentEffective cross-department communication
Experience in MarTech/AdTech or a technical service environment a plus

Responsibilities

Serve as a technical Solutions resource for Client Strategy to assist in the resolution of technical requests, involving 3rd party integrations, on-site creative functionality, message-sending functionality and feature requests that push the boundaries of our collective offerings
Correctly identify escalation routes and provide pertinent information
Work cross functionally to triage and mitigate issues
Creatively problem solve to create strategic, reusable solutions
Identify bugs and effectively escalate to the appropriate internal parties

About Attentive:

Attentive is the most comprehensive text message marketing solution, driving 20.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive makes it possible for businesses to automatically send engaging text messages to each subscriber. Over 4,000 leading businesses like CB2, Pura Vida, Urban Outfitters, Rebecca Minkoff, Steve Madden, and more rely on Attentive and see strong performance, like 30%+ click-through rates and 25x+ ROI.

In March 2021, Attentive announced a Series E investment and is backed by Coatue, Bain Capital Ventures, Sequoia, IVP, and other leading venture firms.

Role Background:

Were looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As an Attentive Solutions Engineer you will work with our Client Strategy team to service customers technical needs. You will serve as a key link between Client Strategy (CS) and Engineering, enabling CS to help their clients employ Attentive technology to achieve their marketing goals. Solutions Engineers communicate well with and manage expectations with clients as well as internal stakeholders including Client Strategy, Engineering, and Product.

You @ Attentive:

Serve as a technical Solutions resource for Client Strategy to assist in the resolution of technical requests, involving 3rd party integrations, on-site creative functionality, message-sending functionality and feature requests that push the boundaries of our collective offerings
Correctly identify escalation routes and provide pertinent information
Work cross functionally to triage and mitigate issues
Creatively problem solve to create strategic, reusable solutions
Identify bugs and effectively escalate to the appropriate internal parties

Skills and Experience:

Affinity for problem solving and crafting creative, reusable solutions
Ability to read and write HTML/CSS/Javascript. Familiarity with SQL and Python/ability to write basic scripts a plus
Understand how to leverage browser developer tools/console etc
Familiarity with REST APIs and API documentation
Willingness to step out of your comfort zone to try/learn new things
Insightful, innovative and adaptable in a dynamic and fast-paced environment
BS/BA Degree or equivalent
Strong communication skills; ability to explain technical concepts to non-technical people
A critical thinker with the ability to logically and methodically investigate and problem-solve
Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environmentEffective cross-department communication
Experience in MarTech/AdTech or a technical service environment a plus

Benefits and Perks:

Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
Full support for remote work
Daily lunch delivery credit and other goodies sent to home
Regular company-wide social events (even virtually!)
Generous annual education stipend toward job-related external learning opportunities
An extremely enthusiastic team that appreciates collaboration

#LI-remote #LI-JM1

Attentive is an Equal Opportunity Employer. Were committed to diversity and maintaining a work environment that is free from harassment and discrimination. Were committed to them because our core values demand it - values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing self and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

1,001-5,000 employees

Website

Personalized text messaging platform for innovative brands

Company Overview

Attentive empowers leading brands and organizations to create meaningful interactions that inspire action through real-time, personalized mobile messaging.

Benefits

Generous PTO
Medical, Dental, & Vision Insurance
Daily Lunch Delivery Credit
Equity
Remote Work & Wellness Benefits
Company-Wide Events & Employee-Led Activities

Company Core Values

Be customer-driven
Encourage and value diverse perspectives
Take ownership and default to action