Payroll Manager
UK and Europe
Posted on 9/28/2023
PlayStation Global

1,001-5,000 employees

Online multiplayer gaming and digital media delivery service
Company Overview
Playstation's mission is to deliver new joy, excitement and awe to everyone. The company builds software and hardware for gaming consoles and content.
Consumer Software

Company Stage


Total Funding





Foster City, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
SAP Products
  • Significant experience in managing an outsourced payroll provider covering multiple territories in Europe
  • Background in multi-tier support structure and dealing with external outsource support model
  • Possess a deep understanding and experience of a SAP payroll in UK and Europe
  • Strong stakeholder management skills with a collaborative approach
  • Customer centric approach and a desire to deliver a great customer experience
  • Ability to use advanced MS Excel formulas/skills to validate data and ensure data accuracy
  • Proficient in Workday and SAP
  • Aptitude to drive system automations to eliminate manual processes
  • Continuous improvement mindset with the ability to identify opportunities for process improvement, contract updates and new initiatives
  • Ability to apply sound judgment and discretion with sensitive information
  • Proactive anticipations of issues and developing collaborative relationships with upstream and downstream functions
  • Initially responsible for delivering a timely and accurate in-house UK payroll. Over time, successfully transitioning this service to a managed payroll operating model
  • Drive the expansion of the service to a multi-country model delivered via the external provider
  • Work closely with the provider to review and reconcile payroll on a monthly basis for multiple countries ensuring accurate and timely completion
  • Work in partnership with internal stakeholders and the outsourced service provider to ensure high customer satisfaction scores and consistent delivery against agreed service levels
  • Proactively monitor and advise customers and stakeholders on KPIs, service levels and critical issues affecting service delivery
  • Work closely with internal stakeholders and the external provider to provide satisfactory and timely resolution to queries
  • Develop excellent stakeholder relationships within SIE and beyond. Collaborating with colleagues in HR, Finance, Benefits, Compensation, Business and external parties to ensure timely and accurate results
  • Responsible for maintaining and operating effective internal controls to ensure compliance with agreed policies, controls, audit and regulatory requirements
  • Develop and maintain Standard Operating Procedures and business continuity plans to include regular testing
  • Keep up to date with legislative changes, account management updates and opportunities to improve and drive the service forward