Simplify Logo

Full-Time

Associate Support Engineer

Confirmed live in the last 24 hours

EasyPost

EasyPost

201-500 employees

Multi-carrier shipping API with tracking

Consumer Goods
Data & Analytics

Junior

Remote in USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • High School Diploma or equivalent
  • 1-2 years of related experience
  • Strong technical aptitude and knowledge of computer systems, networks, software applications, and troubleshooting methodologies
  • Excellent problem-solving and analytical skills
  • Effective communication skills, both written and verbal
  • Empathy and strong customer service orientation
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to adapt to new technologies, products, and support processes quickly
  • Strong attention to detail, organization, and documentation skills
Responsibilities
  • Provide first-level contact and convey resolutions to customer issues
  • Delight customers with concise and quick feedback to their issues
  • Troubleshoot all tickets before escalating to Technical Support Engineers
  • Serve as a communication link between customers and key internal teams
  • Go above and beyond to ensure customer satisfaction

This company is a stellar workplace for those passionate about both technology and sustainability, focusing on simplifying eCommerce logistics through its advanced Shipping API. With features like multi-carrier access, real-time tracking, and environmentally conscious shipping options, it not only leads in technical advancements but also commits to reducing carbon footprints. Their emphasis on innovation in shipping technology and sustainable practices offers employees a dynamic environment that values both efficiency and ecological responsibility.

Company Stage

Series B

Total Funding

$107.1M

Headquarters

Lehi, Utah

Founded

2012

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

42%

Benefits

Medical, dental, vision plans

Flexible time-off

Stock option opportunities

401(k) match

Cross-functional learning

Monthly virtual events