Full-Time
Retail Store Manager
AMain Hobbies
No salary listed
Sugar Land, TX, USA
In Person
Category
 Retail (1) |
|---|
Required Skills
Inventory Management
Customer Service
Requirements
- The candidate must have 2–4 years in a manager role in retail, hospitality, or a customer-facing environment.
- The candidate must have strong experience in customer service, daily operations, and merchandising.
- The candidate must be able to lead, coach, and develop a team.
- The candidate must be able to analyze key performance indicators and make action-based decisions.
- The candidate must have strong communication, organizational, and problem-solving skills.
- The candidate must be able to manage payroll, scheduling, inventory, and store routines.
- The candidate must have flexible availability, including weekends and holidays.
- The candidate should have a passion for hobbies, creativity, and hands-on retail engagement.
- The candidate should demonstrate accountability and ownership of results.
- The candidate should be entrepreneurial, adaptable, and solutions-oriented.
Responsibilities
- Lead all aspects of the store’s daily operations, including customer service, sales performance, inventory management, merchandising, and team development.
- Drive daily, weekly, and monthly sales goals.
- Monitor gross margin, payroll percentage, inventory turns, shrink, and category mix.
- Execute sales-to-purchase planning to ensure accurate cost of goods sold and strong margin results.
- Identify category growth opportunities across radio-controlled products, trading card games, models, LEGO, science, technology, engineering, and mathematics products, and toys.
- Lead initiatives to increase conversion, average basket, and transaction count.
- Oversee opening and closing, cash handling, receiving, inventory control, and store safety.
- Maintain compliance with corporate policies, brand standards, and operational processes.
- Ensure accuracy in ordering, receiving, returns, and inventory adjustments.
- Manage store payroll, scheduling, and labor planning within targets.
- Maintain a clean, organized, and engaging store environment.
- Recruit, hire, and develop a high-performing team with strong customer service and product knowledge skills.
- Train team members on service standards, merchandising, and operational routines.
- Provide coaching, performance reviews, and leadership development.
- Maintain communication and alignment with the Area Manager or Regional Director.
- Foster a positive, collaborative, and hobby-focused culture.
- Ensure every guest receives exceptional, friendly, and knowledgeable service.
- Train team members to provide demonstrations, build relationships, and offer expert recommendations.
- Resolve customer concerns professionally and promptly.
- Create a store environment that encourages exploration, creativity, and learning.
- Execute merchandising plans, planograms, seasonal sets, and promotional displays.
- Maintain brand consistency in signage, fixtures, and product adjacencies.
- Ensure shelves are fully stocked and displays are clean, with accurate pricing.
- Adjust displays based on sales trends and customer behavior.
- Provide feedback to corporate merchandising on product opportunities and performance.
- Support store events, demonstrations, classes, and hobby meetups to increase traffic and loyalty.
- Build relationships with local clubs, schools, hobby groups, and community organizations.
- Represent the company as a positive, community-focused brand.
- Execute corporate initiatives, including resets, promotional events, and brand updates.
- Communicate store needs, opportunities, and performance updates to leadership.
- Maintain accurate store records, documentation, and reporting.
- Ensure alignment with corporate strategy and store goals.