Director, Decision Support

Who we are

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. 

Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact. We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.  

We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.  

What’s the role?

We’re looking for someone who lives in the future and breathes the art of the possible - someone who sees the world through the lens of our customers, users, and channel partners (current and future), who can get a little mathy building pro-forma business cases, and has experience with setting a bold vision, grounded in some testing data and a decent amount of intuition and partnering with stakeholders to communicate that to the market and rally our Jelly-people around it. You’re strategic first, tactical second, and all in on iterating, growing and making this product line more efficient.

You’ll be relentlessly “external” in your focus - all customer, partner, and market oriented, with a knack for thinking expansively about how to solve hard problems and how Jellyvision can leverage our strengths to beat competition, and find win-win angles for Jellyvision to share in the value we create for our customers. You have large employer HR executives, broker/consultants, and carrier contacts on speed dial and are regularly checking in to stay connected to their goals, concerns, hopes and dreams.  

You can craft a killer set of hypotheses and lay out a testing plan to validate with just the right amount of data. You’re entrepreneurial, able to deal with a lot of ambiguity, and can set a vision, learn quickly and iterate, and be bold about what’s possible. You have no patience for “we can’t do that” or “that would be hard.”

What you’ll do to be successful 

1.) Curiosity Grew the Product Line

• You’ll be relentlessly “external” in your focus - all customer, partner, and market oriented, with a knack for thinking expansively about how to solve hard problems and how Jellyvision can leverage our strengths to beat competition, and find win-win angles for Jellyvision to share in the value we create for our customers. 
• You can craft a killer set of hypotheses and lay out a testing plan to validate with just the right amount of data. You’re entrepreneurial, able to deal with a lot of ambiguity, and can set a vision, learn quickly and iterate, and be bold about what’s possible. You have no patience for “we can’t do that” or “that would be hard.”
• We’ll measure success by a deeper understanding of innovation, competitive forces, customer feedback and fully-tested Strategic Roadmap. Speed and quality are important here.

2.) Define the ROI

• You’ll be defining future ROI on what’s new and every efficiency we can wrangle. And these won’t be academic exercises. You’ll talk to customers, prospects, partners - to validate hypotheses and race to an understanding of commercial terms.
• You’ll need to quickly build a solid understanding of how our technology works today, a detailed understanding of our customers’ ecosystems, our implementation approach, and build and execute a plan grounded in that context. Speed to market is incredibly important, so balancing the good/fast/cheap triangle, and establishing a phased approach to bring value to the market will be key.  
• You understand that it’s not all new features that will get us to where we need to go. Understanding and definition of TAM and ICP will get you to see other growth initiatives with tweaks to approaches, not new code.
• We’ll measure success by a Strategic Product Roadmap that creates growth and efficiency opportunities. 

3.) Work Up, Down & Across 

• You are relentlessly collaborative. And you’ll work in tight concert with Creative, Product Marketing, Technology and Delivery, and Sales and Marketing. You know that you’re at the center of almost everything and you can support the conversations that get it over the line.
• You understand the level of detail that Execs need, that Tech needs, that Sales & Marketing need - and craft the outputs and artifacts that deliver. 
• You are as familiar with spreadsheets as you are with Board decks and can effectively and succinctly get your point across in any medium (if you need fingerpaints, let us know).
• We’ll measure success by a Strategic Product Roadmap that creates growth and efficiency opportunities. 

Experience & skills you’ll need

• 10+ years of relevant product innovation experience in the health and benefits space 
• Exceptional leadership skills that can reach up, down and across Jellyvision to explain your vision and influence decisions for internal and external stakeholders
• Proven track record of setting a bold vision, executing against it, and making decisions based on ROI, even when there is imperfect information
• Business savvy, understanding SaaS business models, pricing and packaging strategies
• Exceptional verbal and written communication skills; must effectively communicate with technical and non-technical people in a way that raises the bar for everyone 
• Experience leading customer discovery and validation, communicating vision to customers, and partnering with the revenue organization to bring the product strategy to life in the market
• Experience in Benefits Engagement, HR Tech, and Health Insurance. You understand the ecosystem, competitors and movements within this realm
• Experience working with software development teams in an agile process, especially to design new solutions, taking into account the realities of cost, time and effort to get to launch
• Build/buy/partner analysis - especially scanning players in the ecosystem for existing capabilities to identify priority partner opportunities 
• Affinity towards outside-the-box thinking and ability to connect the dots to create market-valued, innovative solutions 

Core Competencies

• Business Insight
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Manages Ambiguity
• Strategic Mindset

The Details 

• Location: Remote 
• Starting Salary: $165,000 - $200,000
• Additional Compensation: this position is eligible for an annual bonus

What Jellyvision will give you

Check out our benefits here!

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.