Customer Experience & Support (1)

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.

With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.

Are you ready to help shape the future? Join us!

At 3E, we help customers unlock more value from the products they rely on every day. We are looking for a Customer Success Enablement Manager to turn customer usage insights, commercial priorities, and product signals into focused action for our Customer Success team.

This is not a traditional book-of-business Customer Success role, and it is not a pure training role. It is a strategic enablement role designed to improve how Customer Success operates at scale. You will help shape where Customer Success Managers focus, which accounts and products need attention, and what actions are most likely to improve adoption, retention, and growth.

You’ll thrive in this role if you enjoy seeing patterns in data and connecting them to business priorities, building structure in fast-changing environments, helping customer-facing teams work smarter and more effectively, balancing strategy and execution, and influencing outcomes without direct authority.

Working closely with Customer Success, Product, Go-to-Market, Sales, and Account Management teams, you’ll ensure CSMs have the right signals, workflows, playbooks, and learning materials to drive measurable customer value.

This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.

What You'll Do

Analyze product usage, engagement, and renewal signals to identify adoption risks, growth opportunities, and priority accounts
Translate data into clear guidance for CSMs so they know where to focus, which actions to take, and how to support customer outcomes
Partner cross-functionally to design scalable motions such as adoption campaigns, feature rollouts, and at-risk outreach workflows
Help build and refine the logic behind customer success workflows, including signals that trigger risk mitigation or growth conversations
Turn complex usage data into practical, easy-to-understand direction for customer-facing teams
Ensure customer learning materials, enablement assets, and playbooks stay aligned with launches, positioning, and roadmap changes
Support post-launch feedback loops by sharing adoption performance, friction points, and customer insights with internal stakeholders
Define and track KPIs tied to adoption, engagement, and CSM effectiveness
Contribute to a globally scalable enablement approach that can work across regions, languages, and levels of market maturity

What Makes You a Great Fit

5+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, Go-to-Market, Enablement, Business Analytics, or a related role
Experience in a SaaS or subscription-based environment
Strong analytical and critical thinking skills, with the ability to interpret usage and business data and turn it into action
Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
Ability to communicate clearly with both frontline teams and senior leadership
Experience creating or improving workflows, playbooks, or operational processes that support customer adoption and growth
Working knowledge of customer lifecycle, renewals, expansion, and product adoption concepts
Comfort operating in ambiguity and helping shape a role that is evolving

Preferred experience

Experience in Customer Success leadership, Customer Success strategy, Revenue Operations, or a similar strategic support role
Familiarity with tools and workflows that support scaled outreach, customer insights, and team productivity
Experience using product usage data, CRM data, and engagement signals to guide customer actions
Exposure to customer education, in-app guidance, or enablement content strategy
Experience working across global teams and building programs that scale across regions

Pay Transparency:

The estimated On-Target Earnings (OTE = base salary + variable) for this role is $75,000 -$90,000. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

- Health, dental, and vision insurance

- Life insurance and disability coverage

- Open PTO and parental leave

- 401(k) plan with company matching

- Employee assistance program

- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Customer Success Enablement Manager

3E

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