Full-Time

Family Support Service Specialist

World Relief

World Relief

1,001-5,000 employees

Global Christian humanitarian aid for refugees

Compensation Overview

$24.35 - $25.10/hr

Olympia, WA, USA

Hybrid

Hybrid role: 4 days onsite, 1 day remote per week.

Category
Customer Experience & Support (1)
Requirements
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Bachelor's in Education or Social Work or equivalent combination of education and experience required
  • At least 1-2 years of social work or casework experience working with families in accessing community resources and navigating systems related to children/students
  • Skilled at active listening, providing trauma-informed care, and engaging families and children in a culturally responsive manner
  • Excellent oral and written communication skills in English; additional bilingual language proficiency strongly preferred
  • Must be able to establish strong relationships cross culturally
  • Ability to communicate effectively, professionally, collaboratively, and positively with caregivers, students, volunteers, and other staff
  • Ability to work independently and as part of a team
  • Ability and willingness to travel to participant homes, partner and program sites
  • Valid Driver's license and ability to pass a driving record check
  • Current CPR/First Aid Certification required
  • Individuals with lived immigrant/refugee experience strongly encouraged to apply
Responsibilities
  • Build and maintain the Family Support Services program caseload by following up on referrals from within World Relief Western Washington, community partners, and direct family requests
  • Follow all due intake and enrollment process
  • Conduct community outreach efforts as needed
  • Partner with families in a culturally responsive and healing-centered framework—assessing their requirements, setting goals based on strengths and barriers, facilitating community and resource connections, and offering them relevant supports
  • Ensure sustained engagement through active follow-up and relationship-building with families
  • As needed, provide home-visits and accompany families to help with navigating systems
  • Assist with applying and navigating WCCC subsidies, childcare, and early childhood systems such as ECEAP/Head Start, Preschool, home-visitation programs, and Kindergarten
  • Assist with school navigation including any school registrations, IEP or 504 plans, and other academic or English language learning needs for the students
  • Research and facilitate connection of families with enrichment opportunities, tutoring supports and resources for behavioral and mental health needs of students
  • Build community partnerships with early childhood and school age providers in the community to continue facilitating warm connections and expanding the availability of quality services for refugee and immigrant families and children
  • Support with coordinating and organizing family engagement events, programs, and trainings/workshops
  • Coordinate and support with initiatives to provide family resources and meet felt needs (e.g., backpack drives), as needed
  • Administer ASQs and PICCOLOs screenings, and any other internally developed assessments or surveys, and provide any follow-up services with regards to child development, disability services, and family well-being
  • Use internal tools and database to collect, track and update participant information, documents, case notes, feedback, and other program details
  • Work closely with the Coordinators and Programs Manager to ensure all early childhood programs data are recorded in a timely manner
  • Assist the rest of the Children and Family programs team with work planning, services, and support with other planned program activities as needed
  • Contribute to overall programming with insights and expertise in order to strengthen the programming to best serve our families and children in the community
  • Attend department team meetings, and job shadowing, 1 time a week in person in King County the first 90 days
  • Other related duties as assigned
Desired Qualifications
  • Bachelor's degree in Education or Social Work, or equivalent combination of education and experience required
  • At least 1-2 years of social work or casework experience working with families in accessing community resources and navigating systems related to children/students
  • Current CPR/First Aid Certification preferred

World Relief mobilizes volunteers and church networks to deliver aid and development for vulnerable people, especially refugees and crisis-affected communities. Working through about 6,000 churches and 95,000 local volunteers, it coordinates programs funded by donations, grants, and sponsorships, including private refugee sponsorships like Welcome Corps. It distinguishes itself by a faith-based, church-led model that mobilizes religious communities alongside secular funders to implement aid programs. Its goal is sustainable support for vulnerable populations, successful refugee resettlement, and stronger, resilient communities.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$120K

Headquarters

Baltimore, Maryland

Founded

1944

Simplify Jobs

Simplify's Take

What believers are saying

  • Served 3.3 million globally and 44,000 U.S. immigrants in FY2024.
  • SCOPE Project enhances health in Haiti, Kenya, Malawi, South Sudan.
  • Expands with Spokane Valley office and Imperial Apartments in 2024.

What critics are saying

  • Federal agents detain 17,000 refugees nationwide starting January 2026.
  • USAID shutdown halts SCOPE and international programs within 6 months.
  • Executive orders create $3.5 million funding gap since February 2026.

What makes World Relief unique

  • CEO Myal Greene's Rwanda-developed church model equips churches in nine countries.
  • Partners with 6,000 churches and 95,000 volunteers for refugee resettlement.
  • Delivers immigration legal services and trauma counseling via local networks.

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Benefits

Health Insurance

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Company News

World Relief
Jan 20th, 2026
One Year Later: When Policy Changed, the Church Responded

One year later: when policy changed, the church responded. One year ago, a series of sweeping executive orders drastically reshaped how the United States engages with people experiencing vulnerability - suspending the U.S. Refugee Admissions Program, pausing foreign assistance, shuttering USAID, restricting asylum access and expanding immigration enforcement. These changes created immediate and tangible consequences for World Relief's work: Thousands of recently-arrived refugees were left without promised resettlement support, and critical global programs ranging from maternal health to trauma recovery were slowed or halted entirely. This unfolded against a backdrop of escalating global need, where more people than ever are being forced to flee their homes due to conflicts, disasters and climate crises. For many, these policies have meant the difference between safety and danger, stability and chaos, hope and despair. In recent weeks, the crisis in the U.S. has escalated steeply. On the second weekend of January 2026, federal immigration agents detained dozens of lawfully present refugees in Minnesota, including children. The agents, some dressed in plain clothes, lured refugees out of their homes. They were transported to holding facilities and then, in many cases, out of the state. This is a five-alarm fire. These are not the 'worst of the worst;' these are innocent children and families who fled the worst wars and persecution imaginable, who were invited by the American people to become Americans under the terms of American law. And while these initial incidents occurred in Minnesota, World Relief is preparing now for what World Relief anticipate will be a nationwide expansion - one that threatens hundreds of thousands of refugees across the country, including over 17,000 that World Relief serve at World Relief. Yet, in the midst of this storm, World Relief has remained anchored in its mission: to boldly engage the world's greatest crises in partnership with the local church. This past year, that mission compelled World Relief to respond - both in the U.S. and globally - with biblical conviction, using its voices and resources generously on behalf of those World Relief serve. Thank you for boldly standing in the gap alongside World Relief by advocating for justice, praying faithfully and embodying the compassion of Christ in a world tossed by division and fear. Today, as the storm continues to rage, will you continue to stand with World Relief? Will you help refugees in the U.S. stay? Together, World Relief can respond now and prepare for what lies ahead by providing urgent Immigration Legal Services to protect due process and family unity, emergency rental assistance, food support, flexible cash assistance and psychological care. The power of a church that responds. The response of the church in a moment of crisis was a lifeline for Zainab*, a Syrian refugee and widow who arrived in the U.S. with her five children in January 2025. Her youngest was just 18 months old. Days after landing, the initial federal resettlement assistance she was promised - resources to cover housing, food and basic needs - was revoked due to an executive order. With no local network and no language skills, Zainab faced an uncertain future. Thankfully, a local church that had been trained by World Relief to walk alongside their immigrant neighbors was ready to step in. Volunteers provided rent, meals, transportation and a caring community. Zainab's children enrolled in school. Even after the initial crisis, these volunteers continued walking with the family throughout the next year as they rebuilt their lives, providing English tutoring, help navigating the medical system and practical support like food and diaper donations. The story of this family, like so many others, was transformed by a church that stepped forward to stand in the gap, sending a clear message: You are not forgotten. That same message rippled to people in urgent need around the world. In Burundi and Chad, church networks distributed emergency food and water to families displaced by conflict. In South Sudan and Ukraine, congregations provided shelter, trauma care and spiritual hope in the midst of violence and war. These stories reflect just part of a much larger movement - a global response made possible through your support, reaching communities across continents with compassion and courage. Faithful advocacy in a difficult year. Alongside this practical response, advocacy played a key role in its Christian witness. Together, World Relief heeded Scripture's call to "seek justice. Defend the oppressed. Take up the cause of the fatherless; plead the case of the widow" (Isaiah 1:17). In the spring, World Relief released "A Christian Statement on Refugee Resettlement," signed by tens of thousands of believers from all 50 states. The statement called on leaders to resume the refugee program, increase the admissions ceiling and protect persecuted Christians and other vulnerable groups. World Relief also advocated for expanded Temporary Protected Status (TPS) for individuals facing danger in their countries of origin. World Relief stood with Pastor Ara Torosian of Cornerstone Church in West Los Angeles when he traveled to Washington, D.C. to speak on behalf of Iranian Christians in his congregation who had been unjustly detained while lawfully seeking asylum. With its support, he met with lawmakers and shared their stories. Several have since been released. World Relief helped lead a coalition urging U.S. leaders to prioritize the return of thousands of Ukrainian children, who were abducted and taken to Russia, as a central condition in any peace agreement. In October, World Relief joined evangelical leaders in thanking First Lady Melania Trump for her involvement. Soon after, World Relief celebrated the release of eight children - a hopeful step amid ongoing advocacy for the thousands still missing. And World Relief rallied its network to defend PEPFAR (President's Emergency Plan for AIDS Relief), a life-saving global health initiative. Proposed cuts threatened decades of progress, but with broad Christian support and constituent engagement, the White House preserved this vital funding. Through every effort, World Relief has sought to reflect God's justice and compassion - defending dignity, restoring hope and uplifting the vulnerable. Standing strong with those in need. The challenges of this past year have reaffirmed an enduring truth: Hope does not originate in government or policy. Hope takes root when God's people act with courage and conviction. One year later, World Relief remain steadfast. The executive actions that reshaped humanitarian engagement have left lasting scars, yet they've also revealed the enduring faithfulness of the church. In the midst of a shifting landscape, people like you have met urgent needs with courage and compassion, affirming the dignity and worth of those World Relief serve. As World Relief journey through 2026, World Relief remain focused on partnering with churches and communities to boldly engage the world's greatest crises, both globally and locally. In the current moment, World Relief is mobilizing to protect over 17,000 refugees - 4,400 families - under its care through: * Urgent Immigration Legal Services to protect due process and family unity * Emergency rental assistance to prevent homelessness when a working adult has been detained * Food support for families that in which a working adult is in custody * Flexible cash assistance when adults are unable to work due to fear of detention * Psychological care and trauma-informed support * Providing emergency food aid and equipping families to grow their own food in areas devastated by conflict and hunger. * Delivering health services, trauma care and mental health support to help families heal and rebuild. * Empowering refugees and immigrants through job training, legal services and education. * Equipping churches to offer biblical hospitality and become places of welcome and belonging. * Sustaining a presence in underfunded crisis zones, meeting urgent needs and investing in long-term resilience. These goals are ambitious, but World Relief is guided by the biblical call to seek justice and to use its voice on behalf of the vulnerable. World Relief believe World Relief is blessed as a nation not to keep for ourselves, but to bless others, extending the compassion, influence and resources entrusted to World Relief for the good of its neighbors. Thank you for walking with World Relief through a year of challenge and transformation. People like you are bringing relief and building resilience on the path toward flourishing around the world. One of the best ways to ensure people receive urgent help when and where they need it most is by joining World Relief as a monthly giver. Learn how your steady generosity can change lives around the world. *The individual's name has been changed in this article. Myal Greene has a deep desire to see churches worldwide equipped, empowered, and engaged in meeting the needs of vulnerable families in their communities. In 2021, he became President and CEO after serving for fourteen years with the organization. While living in Rwanda for eight years, he developed World Relief's innovative church-based programming model that is currently used in nine countries. He also spent six years in leadership roles within the international programs division. He has previous experience working with the U.S. Government. He holds B.S. in Finance from Lehigh University and an M.A. from Fuller Theological Seminary in Global Leadership. He and his wife Sharon and have three children.

World Relief
Jul 7th, 2025
2024 Year in Review

World Relief is excited to present the World Relief Western Washington 2024 year in review, highlighting the remarkable impact you've helped make possible.

South King Media
Oct 12th, 2023
Kent's Equity & Inclusion Speaker Series will be Oct. 26-27

The City of Kent is partnering with World Relief to bring their 'From Home to Home' exhibit as part of the Race and Equity Speaker series, with sessions for residents on Oct. 26-27, 2023.

The Christian Post
Sep 21st, 2023
Open Doors warns 'America no longer the safe haven' for persecuted Christians it once was

The Christian persecution watchdog organization Open Doors US teamed up with the Evangelical humanitarian agency World Relief to release the latest edition of their "Closed Doors" report.

World Relief
Sep 13th, 2023
4 Things We've Learned Working with Care Groups

When World Relief launched the USAID-funded SCOPE Project ( Strengthening Community Health Outcomes through Positive Engagement ) four years ago, we were motivated by the idea of making health services as accessible as possible for women and children in some of the hardest-to-reach areas in Haiti, Kenya, Malawi and South Sudan.