Appointment Coordinator

Position:  Appointment Coordinator - Fully Remote

We're seeking a highly motivated Appointment Coordinator with a passion for driving results and exceeding targets! In this full-time, remote position, you’ll be responsible for generating sales opportunities, engaging potential clients over the phone, and converting leads into loyal customers. Along with your strong sales focus, providing excellent customer service will be key to building lasting relationships with our customers.

If you’re constantly looking to improve, eager to grow, and ready to sharpen your sales and customer service skills, we want you on our team! Apply today and show us how you can take our sales efforts to the next level!

About us: 

Shugarman’s Bath is a family-owned and operated company, founded by a father and his three sons, built on the values of Quality, Integrity, Growth, and Heart. We provide top-notch bathroom remodeling, specializing in shower and bath transformations across San Diego, Orange County, and beyond. 

• Voted “Best Kitchen & Bath Remodeler” by the Union Tribune four consecutive years (2022-2025)
• Recognized in the Top 500 Remodeler nationally
• The fastest-growing bathroom remodeling company in Southern California
• A team that actually likes each other (follow us on Instagram @shugarmansbath) 

Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs)

What You’ll Do: 

• Convert Leads into Loyal Customers: Engage with prospects to turn them into satisfied, repeat customers.
• Respond to Inquiries: Answer incoming calls and handle customer inquiries promptly and professionally.
• Follow Up with Customers: Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement.
• Provide Excellent Customer Service: Assist customers via phone, text, and email, and accurately record their information in our systems. 
• Update Customer Data: Track and update customer information throughout the sales funnel to ensure accurate and effective management.
• Be On Camera: Record and send personalized video messages to customers. We love creating a unique, personal experience for every customer, so you’ll use both one-on-one and group videos to enhance communication and engagement throughout the process. You should be comfortable and confident on camera.

Why You'll Love Working With Us:

• Earning Potential: A variety of bonus opportunities are available, allowing you to maximize your earnings.
• Supportive Team Environment: Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other. 
• Be Part of a Winning Team: Join a company recognized as the best in the industry.

This Job Is Perfect For You, If: 

• You enjoy working 100% remote.
• You are able to have a dedicated and quiet workspace at home.
• You have reliable high-speed internet connection.
• You have a strong desire to advance and grow in your sales career.
• You are in interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools)
• You are punctual and reliable. 
• You are comfortable learning and using various software platforms, including Salesforce, Dialpad, and Hatch. 
• You are available to work on weekends.
• You possess strong communication and interpersonal skills.
• You enjoy working in a fast pace, team environment
• You have a high attention to detail in data entry and customer interactions.
• You have the ability to handle multiple tasks and work under pressure.
• You have a high school diploma or equivalent required; degree preferred.
• You are able to use a computer for extended periods.
• You enjoy working each lead like a puzzle with your coworkers. Much like advancing through levels in a well-designed video game, this job offers progressive challenges that allow you to continually develop your skills. With each new customer you’re presented with new opportunities to learn, grow, and apply your expertise, much like unlocking new abilities or strategies. The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment

What You Should Know:

• Schedule: Shifts vary weekly and all hours are Pacific Time:
  • 37 - 40 hours work week in 5 shifts that fluctuate each week.
  • Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm
  • Weekdays: The latest shift starts at 10:45am and ends at 7:15pm
  • Weekends: 8:45am to 5:15pm
• Compensation:
  • $17.75 per hour + bonuses (the average would be $50k+ to start)
  • Paid Bi-Montly
  • Stipend for internet provided. 
• Benefits: 
  • 8 paid holidays per year.
  • Eligible to accrue 80 vacation hours per year 
  • 40 hours sick time per year.
  • Eligible to participate in the company 401(k) after 90 days!
  • Medical insurance: Company contributes 50% of the base plan premium
  • A wide variety of additional benefits available through our ADP cafeteria plan, including dental, vision, life insurance, HSA, FSA, and more. All purchasable with pre-tax dollars
  • Positive and inclusive work culture with real career development opportunities
     
• Equipment provided. 

The successful candidate will be subject to our pre-employment background check.

Ready to Join Us?
We look forward to reviewing your application!

At Shugarman's Bath, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.