Mental Health Throughput Manager

Essential Responsibilities 

Leadership & Team Management 

• Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff.

• Recruit, onboard, train, and develop team members.

• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.

• Establish productivity, quality, and service expectations.

• Develop staffing models and schedules to ensure adequate coverage.

• Manage attendance, PTO approvals, and workforce planning.

• Foster a culture of accountability, collaboration, and continuous improvement.

Patient Access & Intake Management 

• Oversee all patient intake and access workflows.

• Ensuretimelyresponse to referrals, inquiries, and appointment requests.

• Monitor and improve new patient conversion rates.

• Reduce barriers to care and improve speed to first appointment.

• Develop strategies to minimize appointment delays and improve patient experience.

• Maintain waitlists and implement backfill strategies.

Throughput & Capacity Management 

• Monitor patient flow across the continuum of care.

• Optimizeprovider schedules and templateutilization.

• Forecast provider capacity andidentifyopportunities to increase access.

• Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns.

• Develop strategies to improve continuity of care and reduce patient leakage.

• Support service expansion planning and resource allocation.

Referral & Care Coordination Management 

• Oversee internal and external referral processes.

• Monitor referral aging and conversion metrics.

• Ensure seamless transitions between levels of care and services.

• Collaborate with referral sources and internal stakeholders to improve access and patient retention.

• Ensure referral documentation and authorization requirements arecompleted timely.

Revenue & Operational Throughput 

• Partner with Revenue Cycle teams toidentifyoperational barriersimpactingbilling and claims submission.

• Monitor scheduling and registration accuracy to minimize claim denials.

• Support processes that improve charge capture and reduce delays in revenue realization.

• Collaborate on workflow improvements thatimpactfinancial performance and patient access.

Operational Excellence & Process Improvement 

• Develop, standardize, andmaintainoperational workflows and SOPs.

• Identifyinefficiencies and implement process improvement initiatives.

• Lead operational projects and system implementations.

• Coordinate onboarding activities for new providers to ensure operational readiness.

• Support new program launches, market expansions, and strategic initiatives.

• Utilize Lean principles and data-driven methodologies to improve throughput.

Data, Reporting & Analytics 

• Monitor key operational dashboards and KPIs.

• Analyze trends related to patient access, provider utilization, conversion, throughput, and retention.

• Develop weekly and monthly leadership reports.

• Utilize Excel, business intelligence tools, and reporting platforms toidentifyopportunities for improvement.

• Present operational findings and recommendations to leadership.

Quality & Compliance 

• Ensure compliance with HIPAA and organizational policies.

• Monitor scheduling, registration, and documentation accuracy.

• Conduct audits and implement corrective actions as needed.

• Ensure payer, authorization, and credentialing requirements are met.

• Support organizational quality improvement initiatives.

Target Compensation - $70,000-80,000

​The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.