Entry Level Account Manager

Job Description

We are looking for an enthusiastic and customer-focused Entry Level Account Manager to join our growing team. This entry-level role is ideal for someone eager to build a career in account management while playing a key role in supporting our customers. You will handle a high volume of inbound enquiries, ensure clients receive an excellent experience, and encourage them to make full use of the products and services available to them.

Key Responsibilities

• Act as the first point of contact for inbound customer enquiries across phone, email, and online channels.
• Build and maintain positive relationships with customers, ensuring queries are resolved quickly and effectively.
• Proactively encourage clients to draw on available services, ensuring they get maximum value from their accounts.
• Provide clear information, guidance, and support to customers to increase engagement.
• Escalate complex queries to senior team members where required.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with colleagues across the business to deliver a smooth customer journey.
• Support the wider Account Management team with administrative and client-related tasks.

Qualifications

Qualifications & Experience

• Some experience in customer service, sales support, or a client-facing role is preferred but not essential (work experience, internships, or part-time roles welcomed).
• Strong communication skills, both written and verbal.
• Ability to handle a high volume of enquiries with professionalism and empathy.
• Confident, proactive, and eager to learn.
• Strong organisational skills with attention to detail.
• Comfortable working with digital systems and tools (CRM experience a plus but not essential).