Scale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). As a Program Manager (PgM) for Quality Control, you will cultivate a highly calibrated workforce of quality control specialists who inspect and validate our GenAI deliverables before they are sent to our customers. 

In this role, you will ensure our onsite and remote quality specialists are trained and equipped to perform their duties effectively. You will also help grow and then oversee the day-to-day operations of our onsite and remote teams.

As part of the collaborative team shaping our operations, you will be relentless in driving stellar results, collaborating closely with Customer Ops leads to ensure high-quality and timely SLA delivery of Quality Control insights. The blend of operations, process improvement, and leadership make this a unique role, offering an exciting opportunity to work with global cross-functional teams (e.g., Product, Operations, Analytics) to make a significant impact.

The ideal candidate is a resourceful, analytical, and outcome-driven leader who consistently achieves remarkable results.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world’s most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor’s Know Your Rights poster for additional information.

We comply with the United States Department of Labor’s Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.