At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

As the Organizational Change Management Lead at Keywords Studios, you will be critical in guiding the company through its digital transformation journey. Your primary responsibility will be to lead and manage organisational change initiatives, ensuring they align with our strategic objectives and ITIL framework. This role involves working closely with various stakeholders to facilitate smooth transitions, minimise disruptions, and drive the successful adoption of new processes and technologies. 

Key Responsibilities

• Change Strategy and Planning: Develop comprehensive change management strategies and plans, including stakeholder analysis, impact assessments, communication plans, and training programs. 
• Stakeholder Engagement: Engage with stakeholders to understand their needs, address concerns, and secure buy-in for change initiatives. 
• Communication: Lead and coordinate communication efforts to ensure clear, consistent, and timely information is disseminated throughout the organisation. 
• Training and Support: Oversee the development and delivery of training programs to equip employees with the necessary skills and knowledge to adapt to changes. 
• Monitoring and Evaluation: Track the progress of change initiatives, assess their impact, and make adjustments as necessary to ensure objectives are met. 
• Leadership and Team Management: Provide leadership and direction to the change management team, fostering a collaborative and inclusive environment. 

Requires Skills and Experience

• Proven experience leading organisational change initiatives, preferably in the IT or gaming industry. 
• Strong understanding of change management principles and methodologies. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to work effectively in a fast-paced, global environment. 
• Familiarity with ITIL v4 and ServiceNow are a plus 

Education

• Bachelor’s degree in Business Administration, Organizational Development, or a related field. 

• Certifications in Change Management (e.g., Prosci, CCMP) and ITIL are highly desirable. 

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides for equal opportunities for all employees and potential employees.

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